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While the idea is wonderful and the app has always functioned fine for me, it requires a minimum $5 deposit and no way to get your extra money refunded back to you. For example, if I have $1.15 in my account and drinks are $1.20, I have to deposit in a minimum of $5.00 just to get the extra .05 I need. And I also have no way to get back money I have already deposited. So once it's there, it's there until you spend it. Disappointing because the app itself and the idea is a good one. But the $5 minimum is crazy. A $2 minimum would be much better if they aren't going to let you get your money out of Connect and Pay purgatory.
59 people found this review helpful
365 Retail Markets
November 27, 2018
Hi Eric- Thanks for the feedback! We will pass this along to our developers.
Andrew Cuber
When it works, it's great, but it has troubles detecting when it's near a kiosk. Usually I have to wait in line, and the line clears before the app finds the store. Sucks wasting your break trying to get the app to see find the store. They really need to add the option to save previously used kiosks(as well as add a custom name to the ones you save).
23 people found this review helpful
365 Retail Markets
January 11, 2023
Hey Andrew, thank you for bringing this to our attention. We have notified our Product team of this issue. For further assistance, please contact our team at (888) 365-6282 or support@365smartshop.com.
Jonathan Belcher
This app is awful. I'm sorry if you have to use it. The most glaring issue is the fact that the "touchless" part doesn't work. Even with it set not to require a pin, it asks you to enter a pin into the kiosk, completely defeating the "touchless"part. You will literally touch the kiosk less if you just scan your items are use a credit card. This app adds nothing except, amazingly, make it take, extra time and touches to buy stuff.
49 people found this review helpful
365 Retail Markets
August 19, 2020
Hey Jonathan, that doesn't sound right. Please contact our Support team to help troubleshoot this issue: email support@365smartshop.com or call 888-365-6282. They can log this issue and contact your micro market operator to help get this fixed.