
Ms. Bee
Definitely not something I would use again. Asked for a lot of info to then ask for a $90 background check. That's insane. No background costs that much. After youre done, then it says no offers in your area. lol. Youre better off posting your own cleaning ad. oh, it also took forever for them to approve your profile. Not worth it.
18 people found this review helpful
TidyDaily
September 24, 2026
Hi there! We’re sorry to hear you feel this way. The background check is required for all US marketplace cleaners and helps keep our marketplace safe and trustworthy. The first check is $89.99, while renewals are $14.99. Questions? Reach us anytime via chat at turno.com or help@turno.com—we’re available 24/7.

tammie Strange
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This app worked fairly well last year. However idk what has happened but I keep getting request that seem off, like too close to another clesn they have or I know they're supposed to have guest already. I just got a request to clean a unit TODAY that I cleaned yesterday. But guest arrive tomorrow. So I called the owner to see if he booked for one night. He said he hasn't even OPENED THE APP today. Turno sent the request 2 more times after he deleted it. This keeps happening, with him and others
6 people found this review helpful
Hi Tammie, thank you for writing your feedback. When a project is bid on in the marketplace the host must accept the winning bid. A different cleaner may be getting approved for the project before you're able to view it. In order for us to properly resolve this issue, please contact our live customer support team available 24/7 via the app.

Jill Evick
Good app, except it won't let me upload a picture either stored from a file or a selfie after I take one on the app. This is part of the Turno's self-marketing feature to get more cleaning projects. Therefore, I still cannot use this feature until I upload a selfie and move to the next step. Also, for some reason, it no longer notifies me when a project is available to accept, so I have missed out on money!
4 people found this review helpful
Hi Jill! A profile picture is needed to complete your marketplace profile and unlock all features in it. You can also adjust notification settings to make sure you get alerts for new projects. We’re happy to help with both anytime—just reach out via live chat at turno.com or email help@turno.com. Support is 24/7!