
Sarah Fraser
I can sign in to MyRogers perfectly fine and nothing is out of place there, but anytime I try to sign into this app, it keeps saying that there's an issue with my account. I tried uninstalling and reinstalling the app, I've tried clearing the cache, I've tried rebooting, and nothing seems to work. I don't know what else to do to try and get it to work. Giving it two stars because it's only my first time trying to use it, but it's not a great first impression at all.
2 people found this review helpful
Rogers Communications Inc.
May 26, 2026
Hi there, thanks for bringing this up to our attention! Are you using Rogers Xfinity Self Protection or Smart Home Monitoring? The Rogers Xfinity Self Protection can be accessed from the Rogers Xfinity app. Please connect with our techical support for assistance : rogers.com/contact. Thank you! ^mg

Kamal Rehman
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The app that thinks "stay signed in" means "sign you out randomly." Plus, sometimes you can't sign back in. But, what the heck, the customers are pretty entrenched with Rogers services, so why should Rogers bother to fix it? Update Aug 2026: doesn't remember username despite toggling to remember username. Does not stay signed in.
Rogers Communications Inc.
August 17, 2026
Update: Hi Kamal! I would try uninstalling/reinstalling the app to see if it will remember your username. If it doesn't stay signed in, another thing you can double check is your browser's setting to see if it's set to clear your data upon exiting the browser. If that option is on, it might cause you having to re-sign in. ^ BE

Manny Arnaldo
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Spotty. Sometimes it connects well, others it doesn't. Recently (15June,2026) I can't even log in at all to the smart home monitoring or Rogers Xfinity app. I click on log in and a browser opens up but the page stays blank. Tried on multiple browsers and still a blank page.
25 people found this review helpful
Rogers Communications Inc.
June 17, 2026
Thanks for sharing Manny! To help with the login problem, try to sign out via the "More" tab and clear your browser's cache and cookies, then try signing in again. If the problem persists, please contact our technical support team for assistance. They'll be happy to help you. ^PR