
Sarah Fraser
I can sign in to MyRogers perfectly fine and nothing is out of place there, but anytime I try to sign into this app, it keeps saying that there's an issue with my account. I tried uninstalling and reinstalling the app, I've tried clearing the cache, I've tried rebooting, and nothing seems to work. I don't know what else to do to try and get it to work. Giving it two stars because it's only my first time trying to use it, but it's not a great first impression at all.
1 person found this review helpful
Rogers Communications Inc.
May 26, 2026
Hi there, thanks for bringing this up to our attention! Are you using Rogers Xfinity Self Protection or Smart Home Monitoring? The Rogers Xfinity Self Protection can be accessed from the Rogers Xfinity app. Please connect with our techical support for assistance : rogers.com/contact. Thank you! ^mg

Manny Arnaldo
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Spotty. Sometimes it connects well, others it doesn't. Recently (15June,2026) I can't even log in at all to the smart home monitoring or Rogers Xfinity app. I click on log in and a browser opens up but the page stays blank. Tried on multiple browsers and still a blank page.
25 people found this review helpful
Rogers Communications Inc.
June 17, 2026
Thanks for sharing Manny! To help with the login problem, try to sign out via the "More" tab and clear your browser's cache and cookies, then try signing in again. If the problem persists, please contact our technical support team for assistance. They'll be happy to help you. ^PR

Viyasan Sabesharasah
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Crashes 80% of the time. I use my fingerprint to unlock the app, but it mostly makes me sign in manually. Sometimes I have to disconnect from Wi-Fi to sign in. I finally ended this horrible service and opted for a more reliable service elsewhere. It takes hours just to connect to the right person and was transferred about 3 times during the process. If you are lucky to get to someone to end your service of course.
3 people found this review helpful
Rogers Communications Inc.
March 11, 2026
Update: Sorry to see that you have decided to part ways with us, Viyasan and we do appreciate your feedback as we are always looking to improve our customer experience. I am hoping in the future, you will reconsider us. ^ BE