Joseph Summerhays
Absolutely terrible app. This is the buggiest app I've ever used. I enter my password and it pulls up the loading sign, then gets stuck in a recursive loop of opening a new page, doing the loading bar, then opening a new page and doing a loading wheel, and repeating. When it realizes something went wrong, it says "error authenticating", and it brings me to a text auth screen. Before I can hit send, it starts spamming error messages. If I hit send, it does the same recursive thing as above.
5 people found this review helpful
Ubiquiti Inc.
1 September 2023
Hi Joseph Summerhays, we apologize for the unsatisfactory experience. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.
Boaz B
App keeps logging me out, HIGHLY annoying, especially as I need it to open specific doors at work.... Fix your app please! At least let me use biometrics for a quick identity confirmation rather than having to go through the whole login process every other day or so... Side note: once logged in, app works great, easy access to doors and VPN, functionality works great!
2 people found this review helpful
Ubiquiti Inc.
28 April 2023
Hi Boaz B, could you look into your UID Manager Portal > Security (Shield icon) > Sign-on Policy and check if any endpoint sign-on policy rules are set to a time that's too short? Please follow this Wiki article for more about sign-on policy: https://wiki.ui.com/docs/uid-sign-on-policy. If that didn't work, please contact us at uid.support@ui.com.
Andy Castille
It doesn't offer an option to disable door lock ringing notifications, so I disabled notifications at the Android system level. However, it still managed to vibrate like I was receiving a call with no visual indication of this (since notifications were revoked). It needs to offer an option to disable those. I only have it installed to use the VPN (since Android removed L2TP and UniFi Network doesn't support anything newer).
6 people found this review helpful
Ubiquiti Inc.
16 January 2023
Hi @Andy Castille, we apologize for the unsatisfactory experience. If you are a Super Admin and Owner, you can turn off Notify Owner and Super Admin of Doorbells in UID Manager Portal > Settings > Door Access > Notifications and set the designated person to Door Guard.
If this does not solve your problem, you can contact us at uid.support@ui.com.