
Justin
When you log in to your router it says enter the code "in your primary authenticator app". This app is called "Verify", you can't find it by searching installed apps for Unifi, Ubiquiti or UI, you have to remember "Verify". I use it infrequently enough that I don't know what they called it. Devs: Change the name to include "Unifi". I get this is an Android problem in general, but this is an Android app...
Ubiquiti Inc.
April 22, 2026
Hi, thank you for your feedback. We will forward it to the relevant team.

Andrew Swinghamer
This version doesn't seem very stable. When I open the app, sometimes my accounts don't appear; I either have to go to settings and then back to accounts or let the codes refresh to get them to appear. Also if the app is already open/running in the background, when I switch back to it sometimes it will crash, forcing me to close and restart it. Finally a nice-to-have feature would be the ability to upload custom images for accounts not in the default icons group (there's not many in the default)
7 people found this review helpful

GHz KHz
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Well I contacted somebody but we still can't get to work 2 different phones same exact problem when I scan the QR Code it throws an error along the bottom that says cannot create account on the phone now these people keep telling me to do the same thing over and over again and I'm down to MFA via email and that's the only thing that works everything else will not work I scan the MFA QR to add it to the account and it does not work this is garbage
Ubiquiti Inc.
April 1, 2026
Hi, we apologize for the unsatisfactory experience. Could you explain your issue in more detail? Please contact us at uid.support@ui.com and share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.