
Andrew Swinghamer
This version doesn't seem very stable. When I open the app, sometimes my accounts don't appear; I either have to go to settings and then back to accounts or let the codes refresh to get them to appear. Also if the app is already open/running in the background, when I switch back to it sometimes it will crash, forcing me to close and restart it. Finally a nice-to-have feature would be the ability to upload custom images for accounts not in the default icons group (there's not many in the default)
10 people found this review helpful

Justin
When you log in to your router it says enter the code "in your primary authenticator app". This app is called "Verify", you can't find it by searching installed apps for Unifi, Ubiquiti or UI, you have to remember "Verify". I use it infrequently enough that I don't know what they called it. Devs: Change the name to include "Unifi". I get this is an Android problem in general, but this is an Android app...
1 person found this review helpful
Ubiquiti Inc.
April 22, 2026
Hi, thank you for your feedback. We will forward it to the relevant team.

Josh Lang
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Way harder to get to work with UniFi than a 3rd party authenticator. If I was in charge at unifi, I'd be tempted to pull this app until it's not garbage. Nothing in the UniFi ecosystem has ever annoyed me and wasted my time like this app. I was stuck in a screen asking me to select Verify in a system prompt that didn't come up, and that was confusing to figure out. If you can't actually fix this a week or two, save us all the headaches and kill this app, we'll use 3rd party.
13 people found this review helpful
Ubiquiti Inc.
July 25, 2024
Hi, we apologize for the unsatisfactory experience. Both UI Account and Identity Enterprise account can be configured without needing to use the Verify app, the only way this app must be used is that the admin in Identity Enterprise forces the use of Verify. If you have any questions about this, please feel free to contact us at uid.support@ui.com.