Tom Brown
The US Mobile phone service is great. I've been using them for years. When I do have problems I've found the customer service very friendly and easy to reach. I've never even thought of going back to the big name carriers with high prices and hard to reach customer support. The Android app is only so-so, most of the time I try to use it I give up and switch to my web browser, most recently because a UI element wasn't rendered correctly in the app.
2 people found this review helpful
Thank you for your review! If you share the relevant screenshots of the issue in your app with us at help@usmobile.com, we'd be able to work on improving it:)
Kevin Wudtke
The US Mobile phone service is great. I've been using them for quite a while and moved the whole family over. When I have had issues, the customer service was friendly and easy to reach. I'm never going back to the big name carriers with their high prices that keep going up. The app does a good job of matching the features and functions of their website. You can check your plan info, check data usage, chat with customer support, make changes to plans, billing, etc.
1 person found this review helpful
David H
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Overall, the app does a good job of matching all the features and functions of their website. You can check your plan info, check data usage, chat with customer support, make changes to plans, billing, etc. The only change I would make is the option to remove the "recommendations" section, which has shortcuts to things I hardly ever use. If we could dismiss these recommendations or default to show more plan/data usage details, I think that would be more helpful and offer a cleaner interface.
2 people found this review helpful