J. R.
This app has worked great so far. Only issue has been a payment error but the payment still processes. Now all of a sudden the app can't locate my location. It shows the address of another station that I'm not at and I can't change it. I have turned location on and off. I have uninstalled and reinstalled the app along with updating it. Nothing has worked
48 people found this review helpful
Beau Blankenship
- Flag inappropriate
- Show review history
Hit or miss app payments. Mostly miss. I signed up and linked my bank account to this app with high hopes of getting some relief on my regular fill-ups. I've tried it probably 8 times so far at three different Valero stations. It's worked twice... What a waste. From the other reviews, it looks like nothing is being done to make it work consistently. I can see it trying to communicate with the pump, but it just flashes back to the payment screen and doesn't activate the pump.
775 people found this review helpful
Valero Marketing and Supply Company
June 23, 2022
Blake, we apologize for the poor experiences you have encountered while using ValeroPay+. We have escalated this issue to our support team to look into further. We also have issued you a fuel offer on your next fuel transaction when you pay with the app. Thank you.
Kathy Jackson
- Flag inappropriate
- Show review history
It set up great, got all my payment methods added, signed in & out a couple of times, no problem, then the next day it will NOT sign me in, no matter what I do. Says something about problem with network. I've even uninstalled it & reinstalled. Same problem. My husband has had no problem with staying logged in, but it absolutely would not let him pay with the app @ the pump. He finally had to just use a card, losing out on his 30 cents off first use before 12/31. I missed too. App needs work.
186 people found this review helpful
Valero Marketing and Supply Company
January 12, 2023
Hi Kathy! We have a few thoughts as to what could be causing these issues. When you get a moment, please reach out to our Support Team at 1-800-333-3560 or valeropayplus@valero.com. We hope we can improve your experience. Thank you!