Please be aware that the app is very unstable on remembering that you are logged in and on caching your vouchers info. Be aware that if you loaded your voucher in say hotel WiFi it will be probably lost next time app is opened. I was forced to use rouming data and lost significant amount of money in the process. This is unacceptable for this kind of app, wont use again.
Very well organised, comprehensive tours with something for every type of traveller. Makes vacation planning a breeze (the only issue is too much choice dilemna...so many tour options, so few vacation days)
is wonderfully used. but some times it doesn't work in my computer and the phone app in the same time...so my cart sometimes is empty when I looking to the computer but in phone have every place I want to go....is something rare
Amazing deals with experienced tour operators around the world! Their travel expert customer service & sales line is also open 24/7 so I always have piece of mind whenever I'm globetrotting :)
What a joke.. Integration with TripAdvisor is nonexistent. Can't see my confirmed bookings on either, sometimes..
Would not recommend booking and using Viator. Our tour was cancelled and then rescheduled one day prior to the date with no reason. Viator PROMISED (supervisor Mark) that they would refund our out of pocket expenses, but we only received about 1/3 of the refund. To add insult to injury, the offered a 10% discount on our next tour. We travelled 10 hours on the bus from our home to Mexico City and had to pay for 2 nights in a hotel specifically for the tour. We were left stanidng in the street for our non existant pick up. We received no prior notice via email or telephone (they had all of our information) that the tour would not happen. We confirmed one day prior to the tour date (before we left our home) that the tour was a go. This confirmation was made with Viator and also their local supplier (Amigo Tours). We are very disappointed with the lack of service r and broken preomises received by Viator. USE CAUTION IF BOOKING WITH VIATOR! I would rate ZERO stars but the app will not allow that.
Thanks for using Viator! Please update the app. We made access to manage bookings more convenient.
Best travel app for hotel & vacation rental deals for your vacation trips!