Love this app as there's so much choice for so many places. Downside...If you're going to India or East Asia the prices for a solo traveller are unbelievably expensive compared to a group. I feel you're victimised if you travel alone. Only had one bad trip and Viator couldn't care less. If you send them an email they are very slow to get back to you
This app is fine as far as booking tours, however I will never go through Viator again. We booked a tour in Nashville with them, only to find out when we get there that the tour was already full. Of course, you call them about a refund (after looking for their number & staying on hold for over an hour) to only find out that it will take them 14 days to get your money back to you. Terrible business. I will have my money back or I will be contacting an attorney. I will never use them again.
Useful website but tours are booked through third parties anyway, so you save at least 25% if you just look up local tour companies and book direct. Viator does make it quicker though. My main problem: the app doesn't stay logged in, very annoying. Also don't like how you have to phone tour companies direct to arrange pickup, or can be difficult overseas. Email or an internal message system like Airbnb would be more useful.
PLEASE RUN!!!!! DON'T BOOK WITH THESE THIEVES. We book a tour to go zip lining due mind you all it doesn't say if you have ASTHMA(I was born with) and HIGH BLOOD PRESSURE you can't zip line, me and my group had to find out when we got there. So when I got back to the states I informed them what occurred in the D.R. And wanted to be REFUNDED for that particular tour, here's the respond they told me. " Dear Viator customer service We are sorry that the client was not able to do the other part of the tour due to asthma. However we are unable to refund the client as requested." PLEASE YOU GUYS DONT BE SUCKER NOR ROB FROM THIS CORRUPT COMPANY!
It's awesome when you can find something that works for your date and time. I've always liked the tours I've booked through a number of countries but my huge gripe I have is that Viator will have bookings posted up even if they are not operating at the time. There is no reason to have a listing up if it operates from January to October and you are currently in November looking for something. Frustrating to say the least when you find what you'd love to do just to find out its not running currently.
Used this app for tours in London,Ireland,Scotland and Paris with no problems at all . All the tour companies were great and we skipped that many long lines that I was embarrassed because we just walked straight in.
Thanks for using Viator! Please update the app for an improved map experience and bug fixes.
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