DO NOT BUY tickets from this company..My flight was cancelled and we had tickets for Knotts berry farm on the day we were to arrive. Nobody would honor my tickets for another day or give me a refund. I will never buy tickets ever again from this company. If something happens and it is out of your control companys should try and offer something considering people have spent their money using your company.
Don't buy tickets from Viator! Awful customer support If you have a problem with a booked tour, viator will not help you. They have no customer support phone number. I bought a tour 24h beforehand, and after paying, I was instructed to call the tour office to select the tour time. However, the office was closed until after the tour was starting! Viator refused to correct their mistake of selling a ticket too close to the start time of the event. I've spent several $100's with them over the years, but will not return after this regrettable experience.
Over priced and bad description on tours!!! My girlfriend and I just got back from maui. We booked five tours through this company and only one of them was good. Half the tours didn't even have half or even a quarter of what we were promised. Completely over priced, when we got down there saw the exact tour we paid for, but if was less the half the cost and it had everything they advertised. This site is a joke and should not be a service.
So disappointed Bought tickets for the first time for a city tour in Phuket. Recieved an email a few hours later saying that it was not available. Did not recieve the refund until a week later after we had left our holiday in thailand, which i understand was up to the bank, but i think this information should have been known before offering the tour. I dont trust that this wont happen again through viator so i would never biy tickets through this app again. Huge let down!
Slow as hell Been using this app for 6 months before I write this review. App is quick at the info screens but as soon as you click "Book Now", it becomes ultra slow. Scanning the calendar for available dates for the next 2 months can take as much as 5 mins. After that, clicking "Checkout" will need a few more minutes. Keep in mind this is just one attraction. If you have several to book, you would want to run over to the Viator office and punch someone!!
Good application. There are some terms and conditions that are listed on the site possibly not as easy to find on the app. Most trips are changeable or refundable some are not that usually is the tour company not Viator as the are the ticket seller not the trip provider. I have had very good experience with this company. I have taken at least 15 tours.
Thanks for using Viator! Update the app to see our new design of the My Bookings screen. Also, switch on location services and we’ll show you which products are best to book if you’re already in your destination.
Here’s some vacation inspiration: Yosemite National Park. One of the US’s oldest and most well-known national parks, Yosemite has a beautiful adventure for everyone. Did you know the park bid to host the winter Olympics in 1932?
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