Emily Alban
I should not have to go through gyrations, repeatedly select Max Buzz in Bluetooth, refresh the app over and over, and hope that after 5 or 6 or 10 or 20 tries my device will actually connect to the app. I have wifi, mobile data, and location on, I've plugged in and unplugged the Max Buzz, and it is unches away from the phone. I've called to troubleshoot, I've had multiple Max Buzz devices, and I've connected and disconnected each. I have no trouble with other devices. Make it reliable!
10 people found this review helpful
Virgin Pulse
April 26, 2024
Hello! We would appreciate if you could reach out to our Support team, since they can provide the best assistance further. You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!
Kat
- Flag inappropriate
- Show review history
Update: Each update makes the app harder to use. The new layout makes it difficult to find things. Some healthy habits also magically disappeared & can't be readded (like the sleep tracker which nets you more points). Good concept but needs improvement. Like many others, I have to use it for work. Syncing is a pain & I have to always do it manually. The program also offers more ways to gain points, BUT you have to really dig to find them or link to all these other third-party apps.
16 people found this review helpful
Virgin Pulse
April 26, 2024
We would like to address your inquiry further. The best assistance on this matter can be provided by our Support team that you can contact via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).
Mark Fiedler
- Flag inappropriate
- Show review history
Suddenly became basically unusable. Constantly freezing and giving me "not responding" errors on Android 13. If I can log in at all, it takes for ever. I restarted, uninstalled and reinstalled, etc. Edit: now it suddenly stopped syncing data from my withings device. This app just keeps getting worse. Edit: most of my issues have been resolved, but every month or so a new one shows up, often breaking critical functionality. Still not a good/reliable app imo, but at least they do try to fix bugs
6 people found this review helpful
Virgin Pulse
April 26, 2024
Hello and thank you for your review! In order to obtain a better insight into your inquiry and address it further, we kindly advise contacting our Support team via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).