Virtual Assist

The Allstate Corporation

About this app

Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.

- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face

Ratings and reviews

App doesn't work and I think it's probably Allstate more than anything they just don't want to do an actual visual inspection to see the damage so they keep cutting the video off after you connect. Hundreds of people on reviews here say it doesn't work and I can confirm it doesn't work. I really don't think that they're very honest, ethical, upright company. We could not get this app to work. Allstate has to be the worst car insurance company that exists in this country. Will report to state.

waited for 2+ hours for a representative to talk to 4 days in a row. No one answers or calls back. finally when I did get a rep they are very nice and informative. the process only took 20 min.

The adjustors say "I just don't see the damage" Then cut the repair times and sheets. Update: I should clarify it's not necessarily the app which works ok. It's the insurance companies they do business with. Overall emailing photos and supplements proves to be much more accurate. Those in the game know this app and process is just one more way to miss stuff on supplements and write low ball sheets and that's the honest truth.

What’s new

- Minor improvements and bug fixes to enhance app stability.
- Miscellaneous enhancements for smoother experience.