
Desiree Kyoni
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Terrible connectivity issues. I have good internet, but despite that, I lost video/sound feed during an appointment with a doctor once, restarted it, then it happened AGAIN. The app kept acting like the call was going through and counting the elapsed time, but neither of us could see anything other than a black screen. They had to call my cellphone to finish the appointment. After reading the other comments, seems like the app needs work. It's not very reliable.
53 people found this review helpful
VSee Lab, Inc.
August 10, 2020
Hi Desiree! We're so sorry to hear about your experience. We would like to help. Please reach out to us at help@vsee.com to open a ticket. Thanks!

Max Results
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02/09/24-Over 2 years later and still can't use the app on chromebook. Works fine direct on the website version.. Worked fine until the recent update. Now I can't even type in the provider room code in the box. I found a way to copy and paste it in. The call connected though I couldn't see my provider on cam or see my cam. We only had audio. These are new issues as I said, it worked fine prior to the update.
15 people found this review helpful
VSee Lab, Inc.
November 13, 2021
Thank you for your feedback. We are still working on getting our app 100% compatible with Chromebooks. Please contact us at help@vsee.com if you need some technical assistance.

Rene Sheppard
I am not able to hear the staff or doctor during teleconference. I've only had one successful teleconference after changing a setting on my phone but the change did not carry over to the next call and I was not able to recall what change I had made on my phone to enable sound from the doctor's office. Very frustrating.
VSee Lab, Inc.
February 24, 2026
We're sorry to hear about the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at help@vsee.com. Thank you.