
Desiree Kyoni
- Flag inappropriate
- Show review history
Terrible connectivity issues. I have good internet, but despite that, I lost video/sound feed during an appointment with a doctor once, restarted it, then it happened AGAIN. The app kept acting like the call was going through and counting the elapsed time, but neither of us could see anything other than a black screen. They had to call my cellphone to finish the appointment. After reading the other comments, seems like the app needs work. It's not very reliable.
53 people found this review helpful
VSee Lab, Inc.
August 10, 2020
Hi Desiree! We're so sorry to hear about your experience. We would like to help. Please reach out to us at help@vsee.com to open a ticket. Thanks!

Max Results
- Flag inappropriate
- Show review history
02/09/24-Over 2 years later and still can't use the app on chromebook. Works fine direct on the website version.. Worked fine until the recent update. Now I can't even type in the provider room code in the box. I found a way to copy and paste it in. The call connected though I couldn't see my provider on cam or see my cam. We only had audio. These are new issues as I said, it worked fine prior to the update.
15 people found this review helpful
VSee Lab, Inc.
November 13, 2021
Thank you for your feedback. We are still working on getting our app 100% compatible with Chromebooks. Please contact us at help@vsee.com if you need some technical assistance.

Michael āMTRā Resch
- Flag inappropriate
- Show review history
In my experience, VSee Clinic for Patient has great video and audio quality! This app works well on my Samsung Galaxy S25 Ultra smartphone. The audio provided by Sony WF-1000XM5 Earbuds is very clear and no lag is observed with respect to the video portion of the signal. Additionally, the video is extremely clean and without any artifacts. I am very pleased to connect with my health provider via telehealth using this app.
1 person found this review helpful
VSee Lab, Inc.
April 6, 2022
Thank you for the 5-star rating!