
Desiree Kyoni
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Terrible connectivity issues. I have good internet, but despite that, I lost video/sound feed during an appointment with a doctor once, restarted it, then it happened AGAIN. The app kept acting like the call was going through and counting the elapsed time, but neither of us could see anything other than a black screen. They had to call my cellphone to finish the appointment. After reading the other comments, seems like the app needs work. It's not very reliable.
53 people found this review helpful
VSee Lab, Inc.
August 10, 2020
Hi Desiree! We're so sorry to hear about your experience. We would like to help. Please reach out to us at help@vsee.com to open a ticket. Thanks!

Max Results
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02/09/24-Over 2 years later and still can't use the app on chromebook. Works fine direct on the website version.. Worked fine until the recent update. Now I can't even type in the provider room code in the box. I found a way to copy and paste it in. The call connected though I couldn't see my provider on cam or see my cam. We only had audio. These are new issues as I said, it worked fine prior to the update.
15 people found this review helpful
VSee Lab, Inc.
November 13, 2021
Thank you for your feedback. We are still working on getting our app 100% compatible with Chromebooks. Please contact us at help@vsee.com if you need some technical assistance.

Bethany Murphy
I was trying to use this app for my first appointment with a provider, one I really need to see. It immediately started lagging and repeatedly disconnecting from the call. I had a strong signal and this never happens with my other video call apps. As a result of this app I now have to wait two more weeks to see this provider in person. I'm so very disappointed. I never would have scheduled a telehealth appt had I known how poorly this app would work.
3 people found this review helpful
VSee Lab, Inc.
October 19, 2022
Hi Bethany, we would be pleased to help you check on this and avoid having such issues again in the future. Please reach out to us by sending an email to help@vsee.com so we can provide assistance directly to you.