
Jeniffer Morales
Only use because of convenience so I don't worry about quarters, only reason I'm okay with 1 star. Time on machines never match the times on the app. The app is supposed to notify you when the load is done, never actually does. The money on the app also doesn't reflect correctly on the machines. I have sent messages regarding these discrepancies but nobody ever responds. I have had money taken out only to find out the machine was broken, notified via app, no rerunds.
185 people found this review helpful
WASH Apps
September 17, 2024
We’re sad to hear that the WASH-Connect app didn’t meet your expectations. We want to make it right. Please contact our customer support team by email at mobilesupport@washlaundry.com. They’re available 7 days a week to assist you.

T G
I haven't gotten any of the refunds that I have asked for, it shows a credit then the credit disappears. The app doesn't always connect and it often takes 2-4 attempts per machine to get a load started. I preferred the quarter method better, even though it was a royal pain to have to drive down the hill to get quarters and be able to keep them in stock in my home.
6 people found this review helpful
WASH Apps
December 4, 2025
We’re sorry that the WASH-Connect app didn’t meet your expectations. We want to make it right. Please email mobilesupport@washlaundry.com. Our customer support team is available 7 days a week to assist you.

Emily Y
absolute garbage that I'm forced to use. Tech companies need to stop with 'disrupting' markets and give me my quarter slots back; at the very least when those got jammed, it was obvious what was wrong and someone would fix it. Insead I get to click a button on an app with no discernable or helpful error message when it fails multiple days in a row to start the machine.
9 people found this review helpful
WASH Apps
November 29, 2025
We’re sorry that the WASH-Connect app didn’t meet your expectations. We want to make it right. Please email mobilesupport@washlaundry.com. Our customer support team is available 7 days a week to assist you.