
Jason Turner
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I added a gift card to my Digital Account Balance, but the app didn’t apply it to my order. There was no option to use the balance during checkout, and no clear indication of how to apply it. On top of that, the live chat support doesn’t work. This defeats the purpose of both gift cards and the convenience a mobile app is supposed to offer. Update: The Digital Account Balance was less than the total balance of the order.
134 people found this review helpful
Wendy's Int'l., LLC
May 17, 2025
Thanks for reaching out. The mobile pay balance has to be equal to or lesser than the amount of the order for the order to go through with that payment option. We apologize for any inconvenience!

Stephen Ledbetter
STOP LOCKING THE MENU TO SPECIFIC TIMES FOR BREAKFAST AND LUNCH. Now that that's out of the way, why doesn't it work unless it's on data, why can't it load without a perfect connection? You're almost as bad as Domino's app, which is SAYING SOMETHING. Even when the app does work, it takes like 10 minutes just to load and then another 5 to order even when you already know what you're getting. most of the time, it takes so long. I just say f it and get mcdonalds
115 people found this review helpful

Beth J
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Improving, used to be very slow and favorites used to error out all the time. Those haven't happened in a while now. Very much wish you could review the order after paying without having to cancel. sitting in the drive through waiting now, thinking I ordered one thing, but won't be able to review until they complete the order. Also wish I could order a half-cut iced tea.
140 people found this review helpful