I use this app all the time until recently found out that my account got compromised. I tried to contact their customer service folks and after having a conversation with an agent, they did not know what to do. Also after that I couldn't get in touch to a live person anynore. Did you ban my number or flag it? Well, its been nice until an issue like this comes in and they don't know how to treat loyal customers.
Honestly all people who is using this app please check your bank accounts that you have linked with this app. My wife's account has been breached and the person who was able to breach our account was able to make a successful transfer in Nigeria...the person who used our account tried numerous times to make the transaction and WU didn't issue a red flag on that one. Usually WU sends out email of any transaction made but we didn't receive any confrimation or verification of the said transaction. I AM URGING YOU TO CHECK YOUR ACCOUNTS AS IT SEEMS THE SECURITY MEASURES ARE NOT RELIABLE
Sending Money was never this fast! I use it to send Money to Chile and for $10.00 they can have the money in minutes. Now, the weird part is that for sending money in the states the charge changes to $35.00 using the same method. Anyway, I really like this app and it's very useful.
I've been a user for years now and it's been a really fast and convenient way to send money to friends and family, until today. The "protect yourself from fraud" page does not show a "accept terms" button and now I have to wait until I can sit on my computer. The problem is that I need to send money for a purchase of a rare book in short supply. I guess I'm gonna miss out on this one.
This is a very easy and convenient app to make money transfers anywhere in the world. Only issue is you can't make changes to your transactions once they're sent . Please allow this. I had to make a name change and couldn't. If it's a security issue make some authentication process that could allow us to do this without cancelling the whole transaction .
I've used it for a while now. It's pretty simple and I like the fact that when someone tried to hack my account, they contacted me immediately and was able to stop the transaction! Great App & Good job WU
Thanks for your feedback. We’ve listened and made improvements to the WU app.
- Bug fixes
The easiest way to securely send money, reload phones, and pay bills worldwide.