Once setup, it is easy and very fast to make money transfers to people in your saved list. Don't have to go to a WU location. Can do it all from Mount Everest if I can get signal up there!
I have used this app for quite some time and never had any issues, but I tried to use my reward points to redeem a fee reduction today and it said that I needed to log out and then log back in because the app was having issues today. I had 29 points before I logged out, and now I have 8 points and I didn't get my fee reduced. I can't get past the automated system to speak with a real person and I am beyond frustrated right now. I also don't like the new points system.
The app is working now without me having changed anything. Still only 3 stars because WU was untruthful when telling me what was wrong and never explained why my account was blocked initially and why and how it was unlocked now.
This thing sucks. I can't send to where I want to send since it always gives me an alert saying that the service is not available in the current location, whereas if I go to the website I am able to do so easily. I don't get it. Useless.
Downloaded the app to save time, but if you are sending money by cash via Western Union agent, it doesn't work. Spent many hours with the agent, called customer service to troubleshoot why the app doesn't work when you send money by cash, but nobody knew and I ended up uninstalling the app.
Very convenient and fast. Saves me so much time and energy. Now when my daughter or sister call and need help, just a few quick clicks and I am done. Thanks Western Union for making my life a little more bearable.
Thanks for your feedback. We’ve listened and made improvements to the WU app.
- Bug fixes
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