Your software is God awful. Plagued with bugs and inconsistent. Doesn't work properly. DOES NOT INTERFACE with Western Union locations or agents. Your app is practically useless. If I had another means to accomplish my business needs, I would certainly stop using Western Union. I DO NOT recommend Western Union to anyone. Because of your company's complete apathy to its customers, I actually discourage everyone I know from utilizing Western Union.
Tried sending $50 to a friend who urgently needed it. Receiving location never got the transaction. A day later, I call, wait on hold for :37. Transaction is held up for possible fraud. WU has my email & phone, never bothered to contact me. Funds were released after an interrogation of my relationship with my friend.
I have been wasting my time, fuel and energy going to moneygram near to me by walmart. No, you dont even lift your head from pillow and your work is done. Amazing it is.
I don't like this new version. It takes too much time to send the money. A question, "why we have to re-login in order to approve the terms and conditions?. Everything suppose to be on only one page, as it was before.
Very Satisfactory ! Tried a Competitor's Apps 20 attempts and 3 calls later cancelled everything. This Western Union App works flawlessly !!!
Every time I selected who I was trying to send money to and hit next it would load for a few seconds and then nothing would happen. Which, interestingly enough, is exactly what happened on their web page.
Thanks for your feedback. We've listened and made improvements to the WU app
. User experience improvements in send money flow
. Improved track a transfer
. Bug fixes
Send money, pay bills, and reload prepaid phones around the world in seconds.