
Carly Byrd
Just started not connecting the last month or so. I have two of these and they've been awesome for a couple years! Recently my one bulb quit connecting to the app, after disconnecting and reconnecting it multiple times, I gave up and replaced it with another one I had. That one does the same thing. I'm not sure if there was some recent update to the app but the only way I can control them is if I manually turn the lamp on first (like switch it to "off" and then back "on").
15 people found this review helpful
Signify Netherlands B.V.
February 13, 2026
Hi!
Thanks for reaching out! We’re sorry to hear about the recent connection issues with your bulbs.
We would love to assist you on this and to do so, kindly reach out to us by going to (Discover> Help Center > Live Chat).

Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
77 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Andrew Gates
Wacky is the best I can describe getting this to connect. And getting bulbs to connect, especially after resetting. Any network change or update-reset reset reset. Very hard to have network conditions these work with. Expect trouble if your router is less than a decade old with minimal security settings. I have a room with a single WiZ bulb in a lamp, it was impossible to get it and the app to work through the connect/pair process. So bad, I threw the bulb in the trash. Other brands far superior
Signify Netherlands B.V.
April 18, 2026
Hi.
Thank you for sharing your experience. We understand how important it is for setup and reconnection to be smooth, especially after resets or network changes.
To assist you on this, please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.