
J K
Studio owners, do not get this app/software. It is too complicated to use, definitely not user friendly. Been using this company for over 5 years and I do not want to switch because of the hassle of changing everything over. You can NOT prorate memberships to a desired date, instead, everything HAS to be prorated to the 1st. They ask you to file any suggestions to their customer service department, and, any reasonable suggestion never get looked at or listened too. DO NOT SUBSCRIBE.
Zen Planner, LLC
February 20, 2023
Hi J K,
Thank you for your feedback on the Zen Planner. I'd love a chance to connect with you to talk through your concerns and hear your thoughts on how we can better support your business. Please reach out to product@zenplanner.com and we can set up some time to chat. Thank you!

A Google user
Edit: 2 years later, the app has gotten worse. Slow load times have plagued ZenPlanner since roll out of their app. Never been fixed. Review went from a 3 star to a 2 star. Fairly bad app in a business sector that really needs great apps. Very slow loading, crashes, and won't connect for a lot of people. I will say it has gotten way better since it was first rolled out though.
11 people found this review helpful
Zen Planner, LLC
May 16, 2019
Hi Sean,
Thanks for sharing your feedback on the Member App. Our Support Team would love the chance to work directly with you and help improve your Member App experience. Please feel free to reach us at help@zenplanner.com and/or 866-541-3570. Thanks!

A Google user
Subpar at best. Whether it's by the coaches or app design, you can't keep track of everything you do. For example, if the programmed benchmark is specifically a "squat clean", there is not an option to record your results under squat clean and therefore you have to instead make two entries in both "clean" and "squat clean" if you hope to look back on those results at a later date. I'm sure this app helps gym owners collect money, but it does nothing beneficial for gym members.
4 people found this review helpful
Zen Planner, LLC
January 30, 2020
Hey Jonathan, your coaches can build their own library of skills within the app to log results. We recommend letting them know, which movements you need and they will be able to add them. Appreciate your feedback!