Zoho Assist - Remote Desktop

In-app purchases
3.7
902 reviews
500K+
Downloads
Content rating
Everyone
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About this app

Zoho Assist - remote desktop software helps you remotely control a computer right from your Android device through the remote desktop app. Not only that, you can provide remote support for unattended computers as well. Help customers no matter where you are. Deliver seamless remote support to your customers when they need it the most.

Easily invite customers to a remote support session

Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. You will be instantly connected to your customer’s computer as soon as they accept the invite or click the URL.

Access unattended remote computers

With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it.

Multiple monitor navigation

Navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically.

Take instant screenshots

Zoho Assist remote access software Capture screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later.

File transfer

Transfer files to and from your android device during a remote access session. Send and receive files even to a remote unattended computer.

Always secure

Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable.

Picture-in-picture

This mode enables you to view the on-going remote access session's screen outside the app, while you browse across other apps in your mobile.

How it works

Step 1: Open the Zoho Assist - Technician app. Enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly.

Step 2: The customer will be connected to the session once they click the invitation URL. Now you'll be able to see what the customers see. And also remotely control the customer's computer.

Step 3: Chat with the customer provide guidance. You can also choose to invite another technician to troubleshoot the issue together.

Please write to assist@zohomobile.com and tell us about your experience. Also, if you want to provide remote support for a customer's android device, ask your customer to download our Customer app here:
https://play.google.com/store/apps/details?id=com.zoho.assist.agent
Updated on
May 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.8
857 reviews
Aaron Thomas
April 13, 2023
Update: shake for feedback was fixed in a recent update, but other issues are still present. | styluses do not work correctly (S-pen). The mouse is a bit lower than where you touch with the stylus, and clicking is extremely inconsistent. | no dark mode. | 2 finger scrolling is very difficult to do and inconsistent. Zooming in gets reset to fully zoomed out as soon as I start to move the mouse.
45 people found this review helpful
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Zoho Corporation
May 31, 2023
Update: We have fixed the scrolling and zooming issue. Kindly update the latest version of the app from the play store. It should work fine. If you have any further questions or concerns, please feel free to reach out to us.
cityraildude
April 24, 2024
I can inagine that this app works well, but be careful because phishing scammers are using it to take control of your phone
6 people found this review helpful
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Zoho Corporation
April 24, 2024
We are sorry to hear about your negative experience. Zoho Assist is used for customer support by many legitimate technicians. We are not responsible for third-party scams. Please limit unauthorized remote access to your device and important data to prevent scams. Please report abuse here: https://www.zoho.com/assist/report-a-scam.html
Nonnie Ross
March 5, 2024
Yep me too doesn't work just get me playing ring around the Rosie you know I really am getting tired of these apps that don't do what they say they can do and why is it google is letting them on here without test drive them.
12 people found this review helpful
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Zoho Corporation
March 8, 2024
We regret the inconvenience caused. Could you please share more details about the issue you're facing along with relevant screenshots? This will help us to analyze the issue better. Your cooperation is greatly appreciated. Feel free to reach out to us at assist@zohomobile.com for any further clarification.

What's new

Bug Fixes and Performance Enhancement