Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit, close and move with quick swipes.

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later.
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What's New

We've squashed a few bugs in this update
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Additional Information

Updated
October 22, 2018
Size
15M
Installs
10,000+
Current Version
2.2.8
Requires Android
4.1 and up
Content Rating
Everyone
Permissions
Offered By
Zoho Corporation
Developer
Zoho Corporation 4141 Hacienda Drive Pleasanton, CA 94588, USA
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