(Fixed) Currently all function work fine. Just a little bit polish to perfect. Fast response.
New UI is awesome The new UI is much more user friendly. Thank you
Not good This is probably the worst app in the Zoho suite. I love the other apps, this one needs work. Sad I'll have to use an app from another provider. Would have loved to run everything on Zoho.
Please improve Ridiculously slow and annoying. I can't work as fast as I used to. Please fix it.
Needs SPAM button and Merge Ticket function This app would be tons better if it could have two of the most used functions in the web version of Zoho Support - Spam ticket and Merge Ticket function are STILL missing!
- We've redesigned the app from scratch with a fresh, new UI with material design.
- Zoho Desk now gives you the context behind each ticket and organizes them better.
- Inside a ticket, it pulls in more context in the form of customer information from CRM.
- Performance improvements include faster ticket actions and ticket downloads.
- Zoho Desk gives you themes and fonts to choose from. Make your Desk your own.
- Supports shortcut actions for ticket actions.