4.4
2.73K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.

Here's how Zoho Desk makes your customer support software truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.


We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Updated on
Nov 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
2.65K reviews
Karthik Prashanth N
August 22, 2024
Product is good! But dreadful, pathetic support. 15 days nearly just to add credits to enable support via WhatsApp! Unacceptable for an app which claims to enable great support. Zoho, your support team is a joke. FYI, your team promised a resolution by eod Aug 20th. Still haven't received a response.
Did you find this helpful?
Zoho Corporation
August 23, 2024
@Karthik, sorry to hear about the experience. Please do send over your contact info to desk@zohomobile.com and we will have this reviewed and get back to you right away. We look forward to hearing from you.
Gregory Moulton