4.4
2.48K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.

Here's how Zoho Desk makes your customer support software truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.


We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Updated on
Feb 19, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
2.41K reviews
Andrew Burfitt
February 1, 2024
Great platform and support is very good. we have been using it for 18months and wouldn't go back.
1 person found this review helpful
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Jerry Mahun
November 20, 2023
Another app? Every time I want to do something, as minor as it may be, I have to install another app. This is ridiculous. Let me use a browser istead of redirecting me to install the app. Give me a choice. I've so many gd apps on my phone it's impossible to keep track of them.
5 people found this review helpful
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Zoho Corporation
November 29, 2023
@Jerry, we would like to get an understanding into your scenario and the steps that you are carrying out. Please do elaborate and send over an email to desk@zohomobile.com and we will have this looked into and get right back to you. We look forward to hearing from you.
Zach Perozzi
February 20, 2024
I can't find running timers anywhere.... Seems like an absolute necessity
1 person found this review helpful
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Zoho Corporation
February 27, 2024
@Zach, we would like to get an understanding of your requirement. Please do elaborate and send over an email to desk@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you.

What's new

- Schedule Reply : You can schedule responses for a specific date and time to ensure timely communication.
- Custom Modules : You can capture unique information beyond standard modules and interlink them with existing modules to enhance business context.
- Custom Lookup : You can establish connections between different sets of data by interlinking them using a custom lookup field.
- Blueprint Widgets : You can use marketplace extensions within Blueprint transitions.