2.02K reviews
Content rating
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About this app

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features :

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit, close and move with quick swipes.

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later.
Updated on
Nov 18, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 5 others
Data is encrypted in transit
You can request that data be deleted
2.02K reviews
Ben Shearer
August 17, 2022
The app is usable but buggy. You can identify tickets, assign them, reply/close, all the good stuff needed to resolve a ticket however a common bug is when you comment on a ticket or reply to it in the app your comment/response will often end up on multiple tickets rather than just the one you chose. This can obviously cause problems for other tickets when using the desktop app. Also, have encountered an issue where a user who has been added doesn't appear in the app to assign tickets.
2 people found this review helpful
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Zoho Corporation
August 18, 2022
@Ben, thank you for sharing your feedback. We would like to the bottom of the issue that you've reported wrt comments. Please do elaborate and send over an email to desk@zohomobile.com and we will get back to you. When a new user is added carrying out a 'pull to refresh' gesture in the agents list view will display the new user.
BenzionYoel R
November 10, 2022
Better functionality than the web ui. With recent upgrades I'm happy with it as an app its awesome!
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Gregory Moulton
December 23, 2021
The app is not nearly as good as the freshdesk app, but is passable for small ticket chains. However, as soon as you have a large ticket, with lots of replies, it crashes and freezes almost constantly when trying to reply. I'm using a flagship android phone, so I'd expect the phone to be able to handle anything. But I expect the app is designed inefficiently in that it loads all previous responses on the ticket when you try to reply and this is probably too much for the phone to handle.
9 people found this review helpful
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Zoho Corporation
January 11, 2022
@Gregory, we've addressed the issue with the app freezing up in the updated version (v 2.4.29) of the app. Please do update to the latest version and let us know if you still face issues by sending over an email to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you.

What's new

We're excited to introduce Instant Messaging. Now you have easy access to your customers' messages across WhatsApp, Telegram, LINE, and more, all in one place.