I ordered a KUV and soon after i got a call saying Scorpio was available... I was totally ok with it . I reached pickup area on time. The executive was co operative..But the Scorpio he gave me wasn't clean at all..there was still few food particles on plastics of last customer.. I had to go to a very very important function with my parents.. Neither they liked the car . The performance of the car is great , no complaints on that.. the handling , the condition.. only the hygiene.. please maintain that.. As a doctor , to me Hygiene comes at the top. When i returned the car i saw another Scorpio , a brand new one which was very clean.. I felt zoomcar should have given me that.. My booking id was : JPS6TMWVQ Edit : A quick response !! Thank you Zoomcar . I'm looking forward to zoom again
I have rated the service with a 4 but I would have pushed myself one step ahead to provide a rating of 5 if the zoom Car service had that just one point rightly concentrated on. That one point is the fuel refund which had not been refunded still after 25 days of trip completion. We booked a Baleno from Bangalore Airport to Coorg and vice versa with a trip duration of 4 days. Booking Id : JPS6TW02F. The delivery was on time and we had wonderful experience overall with the delivery, luxury etc but it is surprising that the refund amount for Petrol hasn't been credited still as it's been almost 25 days and the policy says it will be credited in 5-15 days. I have read in other reviews too that zoom car credits the refund only if asked. I feel that zoom car service should seriously concentrate on the customers refund post completion of their trip as customer satisfaction depends on overall service not just till the trip is completed. As it says an unsatisfied customer is never a customer again to you! Please look into this serious concern and refund our amount immediately.
I had ordered Scorpio. The car was in good condition. The zoom car service man was helpful.. nd gave necessary instruction.. The journey from pickup to drop was hassel free. and joined the supermile program. so no deposites for next tours.
Old version was awesome and this one just hate it, I'm trying to book but no internet connection is showing again and again
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