Hi, I had booked KUV and i have a good first experience from Zoomcar. Following are some suggestions: 1. I understand you have strict policies regarding driving licence. In the case where image is not clear instead of declining you should ask users to upload supportive documents as passport, pan card,adhaar card which proves users identity. 2. While sending refund money they should ask where to send refund. Wallet or bank account. I got refunded my deposit amount in wallet but the problem is while transferring money from paytm to bank account they charged us 2.5 % extra money. Why should we pay extra money in this case. Please please improve on this.
I got stuck in a massive traffic jam in shimla , so i tried to extend my journey but i was unable to do that . I talked to their customer care executive but still they denied to extend our booking. Hence i was charged 8180 rs as late penalty for being late for 7 hours. Now they are threatening me with legal implications. Idk what is the use of the extend trip option , if they dont want us to extend our trip. I guess they just want to loot peoples by using such cheap means.
I was not refunded fairly..though I had extended my time through app they included late fee and late charges along with the additional time fee. Customer care can't be connected easily. Overall they keep trying to find an loophole to charge you more and they will tell you that the terms are mentioned in the website once they com you
It is the Worst rental car service ever. It has been a week now and i still havent recieved my 5000/- refund. I would like to lodge a complain. Please can anyone give me a proper number where i can speak to any representative of theirs.
Are you guys serious, I wanted to book a vehical from Chandigarh to visit Shimla, I contacted some local tour n travels also, I am getting Mini cars with AC and Driver for 7/- per km and SUV at 10/- per Km with AC and driver. And you guys are charging Minimum of 10/- per km to a maximum of 16/- per km for Mini cars without driver. And you are charging Minimum of 16.66/- per km to maximum 21/- per km for SUV. Why would anyone pay so high rates and get tired driving. Funny you still have customers
New refund policy is pathetic and false. Claims to give full refund of fuels but then gives less refund and reasons with automatic estimation of fuel mileage for which customer should pay for. Very bad experience since last two rides. Dont think would ever use it again. FYI, And this is actual, old customer feedback and not a competitor spam/comment. Very much disappointed.
Ease of selecting Airport terminal from the location search
New convenient and agile checklist
Few Bugs squashed
App for booking MyChoize Self Drive Cars and Car Rentals in India. Just Ride It.