SmartHub

National Information Solutions Cooperative

About this app

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company.

Additional Features:

Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device.

My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.

Contact Us -
Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.

News -
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.

Service Status -
Displays service interruption and outage information. You can also report an outage directly to your service provider.

Maps -
Displays facility and payment dropbox locations on a map interface.

Manage Wifi-
Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

Ratings and reviews

Have used this app for long time with no issues. Now every day I look at 'My usage' and the only options are this year, last year. Selecting these and all I see is the average temperature but no usage data. All the normal options for daily, this week, last week, unbilled, etc are not there. Guess the last update messed it all up & it is quite frustrating. Hope they can get it fixed, then I will give it the 5 stars

I have uninstalled and reinstalled this APP three times in hopes that it would provide usage information, but the last accessible info is back from June 2020, two months of billing cycles since then and nothing is represented. If you wanna schedule a payment, look at payments, and accept that the bill reflects the true usage, then it works for that. Falls short of being a great resource, as it was in the past.

The app works great with one service provider. Now that I have both telcom and electric available through smart hub it is not easy to switch between the 2 accounts. The app should start from a home page that includes all accounts. Currently switching between accounts requires going into settings, scrolling down to the bottom and selecting a different provider under the "add new providers" section.

What's new

Minor Bug Fixes