SmartHub

National Information Solutions Cooperative

About this app

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company.

Additional Features:

Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device.

My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.

Contact Us -
Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.

News -
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.

Service Status -
Displays service interruption and outage information. You can also report an outage directly to your service provider.

Maps -
Displays facility and payment dropbox locations on a map interface.

Manage Wifi-
Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

Ratings and reviews

SmartHub isn't unintuitive for someone who has problems with making a simple payment. I am am not sure why you have operators. They can't or don't want to help. They can be very rude discussing a problem. I've dealt with many other online payment methods, and your system makes others apps. a cakewalk. After a stressful navigation, I've finally figured out the system. I hope never having to deal with your company on a personal basis.

I have used this app for years. I'm on a time of use meter & it was really easy to see how much electricity was used during the peak versus the non-peak hours. "Something" changed in late January & now I can't see any usage detail, just the total kWh used per day. Unbilled usage is totally missing. I am on autopay, so there's no chance of my payment being missed & I can see the info I need on my provider's website, but it is MUCH less convenient. This app used to be 5 stars, but not anymore.

Can't find my provider, despite using it for years before getting a new phone. I've tried every method possible, I just need to pay my bill. Navigating the app, generally, has never been wildly intuitive; especially when trying to understand usage time frame vs billing period. Has some kinda of lag where it displays usage info from two years ago, unless I go in and reset the time period. Always reverts, though, so I can't get my real time info with an efficient glance.

What’s new

Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects.