hvv - route planner & tickets

40.7K reviews
Content rating
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About this app

Your hvv app connects you to public transport in Hamburg and the surrounding areas. It always shows you the best way. With the intelligent hvv route planner, you will always find the best connections for bus, subway, train and ferry, including the appropriate mobile ticket.


• NEW: Receive push notification in case of interruptions
• Use the route planner for Hamburg & surrounding areas
• View timetables & journey planner in real-time
• Check the tariffs for your connection
• Buy mobile tickets - payment via PayPal available
• Get a 7 % discount on single & day tickets
• Bookmark lines & places
• Create alarms for departures & exits
• Use the hvv App also in dark mode

Always find the best routes by bus, subway, train and ferry. The intelligent hvv route planner is your navigation system for Hamburg's public transport and shows you the relevant travel information for your route in real-time. In addition, you can add another stopover to your route. Is your bus or train delayed? Or is another route faster than the train? With the hvv route planner, you always have the latest travel advice at your fingertips and reach your destination even faster.

As soon as you know where you want to go, all you need is the right public transport ticket. From single tickets to group tickets - you can find many tickets in the hvv app and conveniently buy them on the go as mobile tickets.

Pay for your public transport tickets online via PayPal, SEPA direct debit or credit card and save 7% compared to buying them at a ticket machine or on the bus. Weekly and monthly tickets and the Hamburg CARD are excluded. The displayed price of the ticket already includes the discount.

For even more convenience, you can save stops and addresses as favourites. You can also save frequently used locations, such as work or home, to navigate to them with one click from the home screen. This saves you time when planning your route and makes it even easier to start your journey.

You know where to go? We’ll show you when to go! The hvv app shows you the departures of all lines at the stops in your area. Just swipe down on the home screen of the app and find out about current departures. This way, you can easily see when you have to hop on and save yourself the search for connections.

Enable your contacts in the app and select your destination in the route planner directly from your address book. Share your connection if needed or add it to your calendar.

Always stay up to date. All messages for your favourite lines are clearly displayed under "Messages". In addition, you can create alarms for lines, weekdays and time periods and be warned of disruptions via a push message. Whether it's construction work, closures, or cancellations, with the hvv app, you are informed in every situation.

Do you still have questions? Our chatbot will be happy to help you. 💬

Do you want even more flexibility? Then why not try out the hvv switch app and also make use of offers from the mobility providers MOIA, MILES, SIXT share, TIER, and Voi; all in just one app.

Our goal is to make mobility by public transport in Hamburg as comfortable as possible. To improve the hvv app, we need your feedback. Write us your opinion and suggestions to app-feedback@hvv.de.
Updated on
Mar 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

39.9K reviews
James Donahue
October 25, 2021
The recent update was a case of design edging out function. For a sleeker interface, I lost recent trips, realtime updates on my train or bus, and the ability to buy a ticket for a specific journey. I would much rather go back to the old graphics, because I used all these features regularly.
19 people found this review helpful
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November 17, 2021
Dear James Donahue, please excuse our late reply. Thank you very much for your feedback. We are planning to integrate more functions into the app in the future based on feedback. Are you getting along better with the new app in the meantime? Kind regards, your HOCHBAHN / LW
Jan Peters
May 10, 2024
Finding connections is working fine, a bit cluttered sometimes. Saving my payment options (a Danish Visa card) did not work, allegedly the card number is invalid. I used this card (or a similar one) last year and it was fine. Can't buy tickets in the app now 👎
1 person found this review helpful
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May 15, 2024
Hello Jan Peters, thank you for your feedback. If you have any problems, please contact onlineshop@hochbahn.de. We apologize for the circumstances and hope that you will be able to use the app to its full extent again very soon. Kind regards, your HOCHBAHN / AE
February 18, 2024
Reasonably comprehensive "essential" for Hamburg Travel. Oddly I can't find any real time bus tracking: odd, because the German DB-owned bus companies in uk provide excellent real time bus tracking maps! Perhaps because hamburg buses are always on time? - though that seems unlikely somehow! Takes up a lot of precious memory on my phone, by any measure, especially when compared to similar regional apps elsewhere in Germany. To be fair though it does more things and better!
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What's new

We have made minor improvements to the app and fixed bugs.