Anne Sheldon
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I was fitted with the latest rechargeable ReSound hearing aids in March, 2024. My left ear is severely impaired, the right moderately so. When I used the app to adjust the level of sound in each hearing aid, the app took it upon itself to determine that one hearing aid is too loud, and therefore adjusted it down!! It apparently "learns" about your hearing aids and adjusts them as it sees fit!! I had to go back to the audiologist to have them reset to the programming she had designed for my loss.
7 people found this review helpful
Dale White
Did a new update happen? Because I followed all the instructions to the letter. At first, my right hearing aid would not connect. Now, the last three times, I've had to reinstall the app because neither hearing aide is connecting. I brought them to my audiologist 2 times, and they still will not connect.The last time they went back to Resound to rebuild them. And... It finds them. But it does not connect. What gives? This is a big steaming pile of BS.
18 people found this review helpful
Hey Dale, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
Lew Lewis
I have a Samsung S22+ which paired with my hearing aids until they no longer pair. Following all the procedures, at least 20 or more times, they will not connect. After multiple times of starting over, the aides are found, BUT, when asked to connect I repeatedly get "try again". And, so I can't control my aides. I have spoken with Resound tech and went through the same processes with him, even resetting my phone, which caused me to re-install features that impacted other apps on my phone.