
Alberto Mares
Don't use this insurance. I tried to use it but they said that it only applied for US Residents. During the purchase there was no advertisement or notice to inform that detail. I tried to get a refund and they said they couldn't do it. This was for a trip in japan for a knee cap pain. Look for any other option on the market.
Hello Alberto, thanks for your review and we’re sorry for this inconvenience. Unfortunately, your policy isn’t valid as it was purchased as a US resident. Our team has processed the refund for it, and one of our agents contacted you to inform you.

Basil Yokarinis
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Be cautious with these guys. Buying the insurance, in the past, has been inexpensive and easy. I have never tried to make a claim, that would be the true deciding factor for this, however, it's a big red flag when the app, and the website (mobile and desktop) are all buggy. I get an error when trying to purchase, because my end date gets replaced by "invalid date", and there is no way to fix that, also no customer service available (outside of emergencies) on weekends.
7 people found this review helpful
Hi Basil, we are sorry for the inconvenience. Please bear in mind our office hours are from Mon to Fri from 9am - 6.30pm GMT+1. For urgent matters you can contact with our 24h assistance phone number that appears in your policy. However, we see in our records that one of our agents reached you offering help. We are at your disposal. Heymondo.