Heymondo - Travel Insurance

3.3
251 reviews
100K+
Downloads
Content rating
Everyone
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About this app

These services will make your life easier while traveling:

24/7 Online doctor chat. Dedicated chat service with specialist physicians.
Free support call. Get in touch with the assistance platform through an internet call.
Incident management. Manage, in a swiftly and simple way, any trip-related incident.
Customer area and policy consultation: Access your data and policy details anytime.

Always close to you. Heymondo
Updated on
Mar 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Messages
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.3
248 reviews
Gorica Bratić
March 14, 2024
App does not contain a history of calls, a history of messages to client service, etc. This is important because I asked for help through the app, and I did not receive it, and I did not have proof of calls. Also, when I asked for assistance, I had to provide again all of my information. I expect such information should be directly available if I make contact through the app as I did. I would not suggest this insurance because it is scary when you need help and you don't receive it.
2 people found this review helpful
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Heymondo
March 18, 2024
Hi Gorica! Apologies for the inconveniences you had in contacting our assistance team. Sometimes if the internet connection is not stable enough, it is better to use a regular phone call. From what we know, the assistance plataform offered you a solution to your needs. We will take your feedback into account to improve for the future.
Basil Yokarinis
May 27, 2023
Be cautious with these guys. Buying the insurance, in the past, has been inexpensive and easy. I have never tried to make a claim, that would be the true deciding factor for this, however, it's a big red flag when the app, and the website (mobile and desktop) are all buggy. I get an error when trying to purchase, because my end date gets replaced by "invalid date", and there is no way to fix that, also no customer service available (outside of emergencies) on weekends.
1 person found this review helpful
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Heymondo
May 29, 2023
Hi Basil, we are sorry for the inconvenience. Please bear in mind our office hours are from Mon to Fri from 9am - 6.30pm GMT+1. For urgent matters you can contact with our 24h assistance phone number that appears in your policy. However, we see in our records that one of our agents reached you offering help. We are at your disposal. Heymondo.
blessyu
June 8, 2022
The app is now called 'meeting doctors' it says it's 24hrs support but I just logged out from the app because a bot told me that no one is online right now. I am more disappointed about the service than the app. It's been an extraordinary year for me in terms of travel, having covid and other medical issues on two separate occasions but it's super hard to claim anything from them.
3 people found this review helpful
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Heymondo
June 9, 2022
We are sorry to hear you have experienced issues with the App. However, we would like to let you know there are two different features at Heymondo's App: one sales support feature and the medical chat. The one you have tried to use is to contact sales support. The medical team is available 24/7 whereas sales support from 09:00 to 18:30 GMT+1.

What's new

Continued usability and design improvements