Swiggy Partner App

Swiggy

About this app

- SWIGGY PARTNER APP FOR RESTAURANTS
Manage and grow your business by listening to what your customers have to say about your restaurant. Stay on top of all your numbers real-time and get your kitchen to operate more efficiently based on your numbers we are constantly crunching for you. This app ensures that you are always on top of your business with Swiggy.

- GETTING STARTED
Signup with your phone number into the app. Signing in as an owner was never this easy. It is owners-only access for your restaurant. If you are an owner and are unable to login, chances are that you do not have access to business metrics. Ask your Swiggy POC to get you the same.

- UPDATE RESTAURANT MENU AND PHOTOS
Easily manage your restaurant’s menu with full control. Add menu items, upload images, set prices, and configure menu add-ons to enhance your offerings. Edit or delete items anytime to keep your menu updated and appealing. With this feature, you can effortlessly handle all menu-related changes in one place.

- MANAGING ORDERS
You can receive and manage orders from customers for your restaurant.

- VIEWING CUSTOMER COMPLAINTS
You can find all the customer complaints in a central place. By addressing them, you can ensure you deliver the best quality and increase the customer base.

- VIEWING CUSTOMER RATINGS
You can see how much customers are rating you. More good ratings, means more business and more profits. By actively monitoring the ratings and feedbacks you can provide the best ever customer service.

- BUSINESS INSIGHTS
You need to know what is happening to each of your outlets but can’t keep track of each of them everyday? Allow us to help and give you a consolidated snapshot of all your outlets. Ever wonder what is happening to all the items on your menu? Find out exactly how much each item sells. Craft smarter combos on our platform using these insights. Ever wonder when is the perfect time to launch a discount on our platform? Dive deep into revenue trends and answer all those questions.

Moreover you can also check finances, promote business via discounts and Ads and other critical business relates stuff.

Ratings and reviews

Swiggy needs to put a lot of effort into improving the app. I find customer service is very poor. Not able to change the picture of dishes since long time. When I send the mail. They just replied that the manu has been updated and close the ticket. While in actual there is no update in menu. Very bad experience. Initially they call frequently because want from us to run the add but when I denied to run ant add. They stopped providing service.

I was happy with the swiggy partner until I started facing some issue after picked up the oder 5 or 6 hours later it's showing oder just got canceled and it's creating huge loss since they are not delivering back food and you are not getting full amount i did call customer service but they say they will fix the issue but they didn't and it happening multiple times so swiggy please set up a time period for cancelation of the oder so we won't face this

I have never experienced such an ill optimised app and overall support system. No sense of responsibility or whatsoever in the support team. The app needs to be improved a lot. Sometimes the order doesn't get marked ready and other times it keeps asking you to allow the permissions which is already allowed in settings. Overall Swiggy needs to improve a lot otherwise it's going down the drain very soon.