DoubleTick CRM

DoubleTick CRM

About this app

DoubleTick is the most powerful mobile-friendly WhatsApp business API powered marketing and CRM tool designed to empower your sales engine. Leverage its simple yet powerful conversational commerce features to boost your sales rate in no time.
DoubleTick offers an end-to-end Whatsapp API business solution. This WhatsApp business API powered CRM intelligently stores and manages your customer information and efficiently caters to their needs.
This comes enclosed with top-notch features such as a cloud-based team inbox, broadcast and bulk messaging, chatbot, dynamic catalogue, real-time ticket management, in-depth analytics & reports and many more.

Invite Members with Specific Role-based Access Control
Create teams for your salesperson and define roles. It also means assigning tickets to the team members to address customers’ queries.

Detailed Productivity Reports
Measure your sales team's performance by analysing their response time and quality. A real-time report will help you better manage, execute, and analyse sales. An in-depth insight will empower you to improve your leads conversion rate, improve campaign quality and team performance.

Automatically Save Customers Details in the Database
Now save yourself from the hassle of saving customers' details over and again. DoubleTick automatically saves customers' details for you such as name, phone number, type of customer, nature of business interest, chat history, customer journey and so on.

WhatsApp Automation
Get WhatsApp chatbot API and fulfil your customer's expectations and needs by setting auto-replies to their queries. Set custom message templates and auto-messaging with a CTA button for different ranges of queries.

Broadcast and Bulk WhatsApp Messaging
Customer engagement and product promotions are fun now with bulk WhatsApp messaging! Save time and increase productivity by sending messages to multiple end-users in one go. Also, either you create a WhatsApp broadcast group or let the system create it for you based on the events. The best part, the message will be delivered to your customer's inbox individually offering them a personalised commerce experience.

Centralised WhatsApp Channel
Managing customers' queries becomes hassle-free as the entire team will have a unified WhatsApp channel to Interact with the customers that can be accessed with an unlimited number of devices. Now respond to 1000s of customer queries in a second.

Cloud-based Team Inbox
Have a robust communication system in place by offering a cloud-based inbox for every salesperson that can be accessed at diverse roles.

Re-engage Your Customers
Lure your customers by sending them notifications on the latest designs, special offers, and much more. You could also configure a template by adding attractive images, descriptions, and prices.

Boost Engagement and Relationships
Never miss an opportunity to get to know your customers better. Contact your customers individually and reinforce a positive relationship.

Share Product Catalogs on WhatsApp
Integrate your product catalogues with QuickSell and extensively share them with one or many customers in just one click. Get real-time live analytics reports, inventory status, change product prices as per the need, and much more.


Easy Native Integration
Choose your favourite tool and integrate it with DoubleTick just in a few clicks.

Simple and Mobile-friendly
DoubleTick is made to offer you a robust mobile experience where you can manage and control all your business through your
smartphone. The intuitive user interface makes it easy to navigate across the feature boards.

Learn more about WhatsApp Business API -
https://doubletick.io/whatsapp-business-api

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For enterprise enquiries, you can also email us at: [e-mail]

Ratings and reviews

Thank you for an excellent online demo session! The presentation was clear, well-structured, and highly informative. Your insights and detailed explanations made it easy to understand the key features and benefits. The interactive approach and responsiveness to questions made the session engaging and productive. Overall, it was a valuable experience, and I look forward to exploring more. Keep up the great work!

Initially, I faced some bugs, but I was impressed by the support team's response and resolution. Their expert guidance helped me maximize the platform's potential. I appreciate Double Tick's dedication to ongoing enhancement, customer satisfaction, and adaptability, making it an ideal partner for growth.

I had an excellent experience during the onboarding process at DoubleTick, thanks to Vijeta's outstanding support and guidance. She was extremely knowledgeable, approachable, and patient, ensuring every step was smooth and efficient. Vijeta addressed all my queries promptly and provided clear explanations, making the entire process seamless. Her dedication to ensuring a great onboarding experience truly stood out. Thank you, Vijeta,

What’s new

- Get account renewal updates directly
- With QuickSell integration enabled, the privacy bot will automatically activate, and any requests for access to the catalogue will appear in the chat message.
- Enjoy the app in Arabic, German, and French
- Now get quick support directly on the first screen with a tap of 1 button
- Delete option for chat, groups and templates
- Now chat with any new number without saving it to contacts, click on a new chat and start.