Damion Walters
- Flag inappropriate
- Show review history
NEW REVIEW (04/08/2021): -Just installed the new update and now my case always says the battery is at 0% and the earbuds do not ever disconnect from my phone even if I put them back in the case and close it. -The update fixed my earbuds which had randomly stopped connecting to my phone. Touch controls and other gestures seem to work better than ever. -Amazing sounding earbuds that continue to have serious software issues.
11 people found this review helpful
Dear Damion Walters
Thanks for your feedback -after the update I'd like to suggest you to do a reset 2 factory here > https://help.devialet.com/hc/en-us/articles/360019702260
Devialet
-
Cher Damion Walters,
merci pour votre retour, pourriez vous consulter votre service client Devialet, ils vous guideront pour la MAJ du boitier!
a très vite
Devialet
Ridwan
Product sounds great. But hardware has immense amount of issues. Already sent it 2 warranty claims which took almost 3 months. Lastly decided that I would just eat the $200 spent on it as the 3rd one is still having issues. Also app has connectivity issues. Would give - 5 stars if I could. For the money this is absolute trash.
Dear Ridwan,
Thanks for your feedback. Sorry to hear your experience is not the best so far.
We are doing our best to take into account all feedback and make updates to improve our product.
Please do not hesitate to contact our customer service if necessary.
See you soon
Devialet
Zheng Xue Toh
- Flag inappropriate
- Show review history
Dear Devialet, can you please allow the saving of EQ presets.. Also the function to disable ANC and Transparency mode. That is, giving us default passive noise cancelling mode. I also suggest giving us brief mini tutorials on how to adjust the advanced EQ frequency nodes. This adds value to us customers who have purchased your product. Additionally, could you also kindly show us the case battery percentage as it can then inform us to make efficient charging schedules. Best wishes!
Hello,
Thank you 🙏 for the feedback, suggestions well noted ✍️ and shared with our product team! Enjoy your Gemini ! 🔉🔊
See you soon
Devialet