![](https://play-lh.googleusercontent.com/a/ACg8ocIN1mwYsdaDqoAXGXg8bc2ki1NM83CC463dWK537Qm7MwMlUw=s32-mo)
Phil Toscano
- Flag inappropriate
- Show review history
I've always had issues with Canary, even when we paid for the service, there would be periods of no recordings at all, always when we needed them. It seems like it will only record every 10 minutes when it detects activity. It always switches to home mode, even though we disabled that. Useless. Will never record anything anymore. Additionally, the temperature and humidity won't pull up anymore and the app seems to not respond to touch. It is like this on all our devices (2 phones, 1 tablet).
29 people found this review helpful
Hey Phil, we apologize for the troubles you've had with the Canary. Please check out our Help Center to guide you to our customer care team who can provide you with troubleshooting steps to solve your case. https://help.canary.is/hc/en-us
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
I held on hoping that updates would fix prior issues. But nope. I have to manually switch to home mode, there are skips in the recorded video, it randomly and for no logical reason goes offline, it will notify me when a fruit fly goes by but not an actual person. I was out of state for almost a week only to realize that it was stuck on home mode. This service used to be great. Now, it's so unreliable, I can longer justify paying for the service and will be cancelling.
Hi there, we are sorry to read that the Canary app is not working as it should. Please send us an email at support@canary.is so we can provide troubleshooting steps to help with your case. Thank you!
![](https://play-lh.googleusercontent.com/a/ACg8ocIdhE8cp1i_LWfOjImcs0j9O3vBajoUotokNBWrEhR37eyV4A=s32-mo)
Paul Sturtevant
Kind of a love/frustration relationship. I have had Canary since first available. I have 4. My biggest complaint is the geo fence just stops working sometimes. Then I struggle to get it working. This has been going on for years. They seem to have improved the lag in live view and added direct download of video. I tried a download. It was quick and funtional. I wish the Geofence would work all the time. Or at least be easy to fix. I am going to log out & back in. That eventually worked last time.
6 people found this review helpful
Hey Paul, we appreciate your years of loyalty! But we are sorry that you have experienced issues with the geofence. Please contact our support team as they will be happy to investigate the problem. You can reach them via email at support@canary.is or visit https://help.canary.is/hc/en-us for live chat and SMS assistance. Thank you!