
David Hoang
I have been with this company for about 3 years now and have had no issues. I have never had any technical issues so I can't say if customer service is good. Apparently, the apps is awesome enough and we page access are good enough that I didn't need help. The price for minimally using for people like me makes it an overall best faxing service!
4 people found this review helpful
MetroFax
September 13, 2022
Thank you so much for your excellent feedback David! We are very happy to hear that our service provided you with convenience and should you require any assistance, please do not hesitate to message us at socialsupport@mail.metrofax.com and we would be happy to assist! ^RA

Daniel Shinkle
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The app has some great features and is intuitive and easy to use. Customer service is difficult to access for anything meaningful. When I was being overbilled and had some problems with the app, my first attempt to access customer service got a response email telling me how to cancel my service. After a couple months, my issues were mostly resolved and I do like the service, both this app and the web interface as well as the ability to get faxes through email. It would easily be five stars if customer service didn't take a struggle to access
3 people found this review helpful
Hello Daniel. Thank you so much for your feedback. If you still require further assistance, please feel free to message us at socialsupport@metrofax.com with your account details and we would be happy to assist! ^RA

Erin McGuire
I'd give zero if possible. Cancelled before trial ended, was still charged. No one available to take phone calls. Sent several emails. Had to cancel my card & get a new one reissued. And metrofax just tried to charge that one too! Oh & pretty important thing also is that I sent the same fax three times to same place & the recipient did not get a single one. Bad business all around.
4 people found this review helpful
MetroFax
February 19, 2023
We certainly don't want this to be your experience Erin. If you message us at socialsupport@efax.com we will be happy to try to resolve any issues. ^RH