ConnectNetwork by GTL

9.92K reviews
Content rating
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About this app

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.

Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)

o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
o Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits

o Add a photo or video attachment to your Message

o Depending on the facility, send credits to receive a reply
Updated on
Feb 22, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

9.53K reviews
A Google user
March 16, 2020
I had this 3 years ago and it worked fine that first year, then suddenly it crashed. It's been 2 years and I still can't get it to work. Now if I tap the app, onscreen is the message: Unfortunately Connect Network GTL has stopped. I can't get the app to open. I tried clearing its data and cache, but it has no improvement.The staff has tried to help me, but still did no good. It should be simple to operate!!!
157 people found this review helpful
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A Google user
February 8, 2020
Unreliable app. Tried multiple times to add funds and received an error message saying something to the effect of "we don't know if your payment was processed or not. If it was you will get an email confirmation". Also had problems updating payment methods in the first place, would not accept new card and app just reloads the same screen. No error message or popup to tell you what the problem is. I had to close out of the app and start over to get it to work. This app is just as bad as their website, which is also unreliable. All the money you guys make from the prison industrial complex you should have state of the art websites and apps.
152 people found this review helpful
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A Google user
January 8, 2019
I use the app to send money and messages. It would be great if there was a feature that automatically saved messages to draft if you switch out of the app. I've had an app pop up or a phone call and it takes me off GTL. I go back and I have to re enter my pin and my message is gone. So frustrating! Could be 5 stars for me. Please add an auto save feature! For sending money, the rates are comparable to other apps and the funds get there quickly.
29 people found this review helpful
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What's new

- Bug Fixes.
- You can now enroll in Inactivity Alerts for your Friends and Family account.