ConnectNetwork by GTL

8.85K reviews
Content rating
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About this app

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.

Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)

o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
o Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits

o Add a photo or video attachment to your Message

o Depending on the facility, send credits to receive a reply
Updated on
Dec 22, 2021

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
8.85K reviews
Vicki Honerkamp
June 22, 2022
It took hours to set up! Mistakes kept happening, like- go to 'facilities' (highlighted in blue) to find the ID# of a facility, then you get the ID# and the # comes up as invalid! Many steps went wrong! Now that my account is FINALLY set up, it is still easier to wait on the phone to get a live person and do a transaction that way. Frustrating!
8 people found this review helpful
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Nancy Reese
March 24, 2022
This is a HUGE improvement from the website on a phone! But, there still is one very annoying feature. The screen times out WAY too fast or if you change screens and then you lose what you wrote. I'm SERIOUSLY tired of that from the other version. PLEASE set up something to either automatically send it to drafts, like regular email, or allow us to change screens and come back. I just answered a phone call and lost EVERYTHING I wrote. It's an APP for a SMARTPHONE. It's designed to multitask!!
81 people found this review helpful
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Danielle Melton
January 22, 2022
This app has been hit and miss since I downloaded it about 2 years ago. Problems vary from login issues to message issues. The most recent one is now I can't send any videos. Doesn't matter if it's 15 sec or less. It takes forever when you try to send it, and it always says it can't load file, try sending a smaller file. Which doesn't make any difference cuz it still doesn't send it and says the same thing when you try a smaller one.
77 people found this review helpful
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What's new

Fix for not seeing messages in the sent folder.