ConnectNetwork by GTL

GTL ES

About this app

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.




Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.



• Create and Manage your ConnectNetwork Account


• Make Payments and Deposits for ConnectNetwork services, such as:



o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)

o PIN Debit (Inmate Phone Account)


o Debit Link (Inmate Account for Tablet Services)
o Walk-In-Retail, a new convenient cash payment method


• Messaging (Email)



o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits

o Add a photo or video attachment to your Message

o Depending on the facility, send credits to receive a reply

Ratings and reviews

This app is full of false advertising! None of the features that you see are actually available, and when you call customer service, you get lied to about the app "updating". The only thing you can do is send and receive messages, if the inmate has credits on their end, because even though it says that you can buy credits for them, you really can't. Oh and according to Customer Service, that's part of the update that apparently is happening in some sort of time paradox, because it's been ages!

This app was a great way to stay in touch with loved ones who's incarcerated up until now. Lately, I keep getting "I have 0 credits" messages when I know I replenish my account every week and with a balance of 20 or more credits. Makes no sense to keep depositing money for credits that can't be used at "our" convenience. Please fix the issues/ bugs ASAP. TY.

Terrible app. The bugs really need fixed.. You purchase emails and the credits suddenly disappear and then reappear. You think you have x amount and next thing you see 0 credits even when no messages were sent. More times than not when you send a message, it may say message successfully sent, but in reality was not. Very frustrating. An email may be sent one day but not received for 3 or mote days. When you call customer service you get terrible support. If I could rate this at zero, I would.

What’s new

Bug fixes and improvements