
A Google user
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The App works great but the customer service is terrible. Not because of their knowledge but because of their availability and their non-caring attitude towards customer concerns. They often never respond to support questions. If they do respond, then days, weeks, and even months would pass by before they do. They do appear to have online chat support on their website but no-one is ever available and I've tried several different times during the day.
18 people found this review helpful

A Google user
App has gone to hell on laptop ever since last upgrade. Now it constantly crashes, leaving my IP exposed & When I put the firewall on permanently, it prevents my Wi-Fi from connecting. It's also super duper slow, both on laptop and mobile...such a shame because I used to rate it highly. I can't even find a help link anywhere in the UX...that should be a given. Likely won't renew subscription :(
44 people found this review helpful
Privatus GmbH
February 23, 2020
Hi, we would like to fix this. As we don't have enough information, can you please write to us via live chat at https://www.ivpn.net/ or via email and provide crash log information so that we can help you better. We look forward to your email.

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I also had problems with WireGuard. Reinstalling the application helped. There were no such problems with any other VPN on the device. I hope the developers are aware of this problem. I don't see any point in paying you next month until you add obfuscation protocols to Android. Your VPN is expensive, without VLESS on Android, and sometimes has problems with connection quality and speed!
27 people found this review helpful