PostNL

PostNL Holding B.V.

Contains ads

About this app

Track and send your parcels with the PostNL app. In the app, you always have a complete overview of everything that's on its way to you.
Sending a parcel is also easy via the app. Looking for a PostNL point? You can also easily find these in the app.
Curious about which mail is on its way to you? Activate Mijn Post in the PostNL app so you also have a full overview of all your mail (note: only available in the Netherlands).
This way, you always have us at hand!

Stay always up to date! If you turn on notifications, we'll make sure you're always informed of the latest status of your parcel.
Also install the PostNL widget on your homescreen to always stay up-to-date.

Sending something? Have the QR code from your account scanned and receive a shipping confirmation by email.
Easily create a label via the app and have it printed at a PostNL point.

Need a stamp? Buy a digital stamp and write it on the mail, handy!

https://www.postnl.nl/

Ratings and reviews

seems like a great app from the outside, but leaves a lot to wish for, not all functions are working, like creating a 'retour' (return) label, it leads to a dead end. Also basic options, like confirming that you received a delivery when it still proclaims to be 'delayed' (for days), or letting them know that you never received it when the status is 'delivered'. Basically all the things you would want to use an app like this for, are not present or not working, lol..

Very frustrating experience. Just wanted to change delivery address. "To change, you need to make an account". I didn't want to make an account, but fine. Then, "sorry, you can only change in the app". I didn't want to download the app, but fine. Then, "sorry, you can't change from inside the app, we are validating your account" So, my simple request is still not filled and the package will be in the wrong place. Its like post NL tried to make this as customer unfriendly as possible.

For the most part it tells me when packages are going to arrive. Everything else is either broken or makes no sense. E.g.: the only way to send packages through a locker is to have your ID checked through iDIN; in order to do that, you need to have an account with a very short list of banks. There's no other option to verify your identity, which means that if you don't use one of those banks, you're effectively barred from using a number of services. Customer service is useless. Total insanity.

What’s new

In this version, we’ve been working behind the scenes of the app. And in between, we’ve squashed a few bugs.
Got any ideas or tips? Share them with us: go to ‘Service’ and then ‘Your opinion’.