NZeTA

MBIE

About this app

Download this free official New Zealand government app and use it to request your NZeTA and pay the IVL. Using the app is the fastest way to request an NZeTA and should take you less than 5 minutes.

You can use the app to scan your passport to upload your details and scan your credit or debit card for ease of payment.

You can request and pay for up to 10 NZeTAs in one transaction for your family or group.


What are the NZeTA & IVL?

The NZeTA is a border security measure introduced by the New Zealand Government on 1 October 2019.

To find out more, visit the Immigration New Zealand website. https://www.immigration.govt.nz/nzeta

Most visitors coming to New Zealand must pay an International Visitor Conservation and Tourism Levy (IVL). The IVL is a way for you to contribute directly to the tourism infrastructure you use and help protect the natural environment you enjoy during your stay in New Zealand. For more information on the IVL, visit this website https://www.mbie.govt.nz/immigration-and-tourism/tourism/tourism-funding/international-visitor-conservation-and-tourism-levy/.


The Legal stuff

Immigration New Zealand (INZ) will use the information you provide in this app about yourself or others, including photographs, to assess NZeTA requests. Information may also be used to improve INZ’s services and administration of the Immigration Act 2009. See our privacy statement (https://www.immigration.govt.nz/about-us/site-information/privacy) for more information about our handling of personal information and your rights. The use of this app is subject to our terms of use https://www.immigration.govt.nz/about-us/site-information/terms-of-use.

It is your responsibility to ensure that to the best of your knowledge the information you provide via this app is accurate and that you answer the questions truthfully and correctly. The information will be retained and will become part of New Zealand immigration records. INZ may provide information to other agencies in New Zealand and overseas where such disclosure is required or permitted by the Privacy Act 1993, or otherwise required or permitted by law.

Ratings and reviews

This is a very frustrating app that is not user friendly. I installed the mobile app and it was never able to read my passport code. I tried to do it manually but it would not give me the option to put in the year for expiration. I then tried to complete it on my PC. It says I already have a visa, but when I search for it, it says no visa on record. Also, my room mate, Esther James was not able to complete hers, as it would not take a photo. I am to travel on November 7. No luck getting it

Don't use this app. This app messed up my name. It didn't show my name as messed up until I'd paid and I received my pending email. It processed quickly with the wrong name, even though it didn't match my passport name - not even close. I called NZeTa to try to change it. They told me only rare circumstances get a refund. Turns out, this isn't exceptional to them. I had to pay twice and pay $54.00 in phone charges trying to fix their error. I wonder how many they scam this way.

I had to restart the application twice because the app wipes my data if I don't complete the whole application within 20 minutes or so. I finally got ready to pay, entered 3 different credit cards, and none would go through. I just kept hitting the pay button and nothing happened!! Edit: Looks like the app is under maintenance now. Hopefully the issues are fixed when I try again tomorrow. 🤞 EDIT AGAIN: YAY! It works now! Thank you for patching.

What's new

Over 400,000 travellers have now used this official New Zealand government app to successfully request their NZeTA.
The new version (1.3.1) improves the traveller experience and availability.