
Bridgette Livengood
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The app was great before the last update on July 28. I cannot get into the app. It tells me I have to update to which I did that. It no longer works on my Android. I have tried to uninstall, download again. Still does not work. Highly disappointed. It does not even give the sign on screen. I can't get past the screen telling me to update.
7 people found this review helpful
Novant Health
August 18, 2023
Hi - We're sorry to hear of your issues with the app. On August 15 we did install a fix for login issues we saw users experiencing and would like to know if this resolved your issue. Please send us a note at mynovant@novanthealth.org with your user ID so we can follow up with you. We're looking forward to resolving the issues you are experiencing.

KEA
This app was working fine one day and the next day, it just stops letting me log in. It says something went wrong, please try again. Ive done this mulitple times, checked my user name and password, cleared cache, uninstalled and reinstalled and nothing works. Ever since the 2 step verification process was implemented, I am unable to log in to the app. I turned off the 2 step process from my web browser and still cannot log in on the app.
11 people found this review helpful
Novant Health
November 10, 2021
We hear you -- fortunately the team was aware of the incident and worked late last night to identify the cause and fix it! Thank you for your patience, the issue is now resolved.

Nyesha L.
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It's still doing the same thing. I have deleted app, reinstalled did not work. I would give 5 stars but app will not allow me to log in.. Can only log in thru google. Once you fix issues will change. Update: It's still doing the same thing it hasn't been fixed I have deleted & re-installed more than twice, changed my password & it still will not let me in. So i deleted app.
7 people found this review helpful
Novant Health
December 6, 2021
Hi - We would like to follow up to know if your issue is resolved as we have helped a few others with this unfortunate intermittent issue that happened a few weeks ago. The MyNovant Team (mynovant@novanthealth.org)