
Darlene Williams
Since Novant changed to this MyNovant from NHRMC's MyChart, you cannot find any previous appointments to reference like it was with the MyChart app. Also, if a bill pops up in the app, there are NO details to help you reference what service it's for. The previous MyChart app allowed you to see the actual billing statement with dates of service. If I want to switch organizations to another providers MyChart, like Acumen MyChart for my husband's nephrologist, it doesn't allow it. Awful app!
3 people found this review helpful
Novant Health
February 17, 2025
We appreciate your feedback and understand your frustration. MyNovant is designed for NHRMC and Novant Health MyChart patients and provides access to most MyChart features and bills once logged in. Unfortunately, MyNovant does not provide organization switching. Please feel free to email us at mynovant@novanthealth.org. We’re happy to help!

KEA
This app was working fine one day and the next day, it just stops letting me log in. It says something went wrong, please try again. Ive done this mulitple times, checked my user name and password, cleared cache, uninstalled and reinstalled and nothing works. Ever since the 2 step verification process was implemented, I am unable to log in to the app. I turned off the 2 step process from my web browser and still cannot log in on the app.
32 people found this review helpful
Novant Health
November 10, 2021
We hear you -- fortunately the team was aware of the incident and worked late last night to identify the cause and fix it! Thank you for your patience, the issue is now resolved.

Bridgette Livengood
- Flag inappropriate
- Show review history
The app was great before the last update on July 28. I cannot get into the app. It tells me I have to update to which I did that. It no longer works on my Android. I have tried to uninstall, download again. Still does not work. Highly disappointed. It does not even give the sign on screen. I can't get past the screen telling me to update.
11 people found this review helpful
Novant Health
August 18, 2023
Hi - We're sorry to hear of your issues with the app. On August 15 we did install a fix for login issues we saw users experiencing and would like to know if this resolved your issue. Please send us a note at mynovant@novanthealth.org with your user ID so we can follow up with you. We're looking forward to resolving the issues you are experiencing.