The official SF311 app for residents and visitors to San Francisco allows users to quickly and easily report quality of life issues by sending pictures, a brief description, and a map based location. Whether reporting issues such as graffiti, potholes, or street cleaning, the app will route requests directly to the appropriate servicing agency for quicker response time. The user can view the status of the case in the app and receive a notification of its completion.
Jun 6, 2023
Travel & Local
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It will not get my correct location and when I try to enter it manually it reverts back to the bad location or if it actually stays and doesn't change back it will change my location address to a completely different address when I hit submit. No way of correcting it or editing it. You have to try again with a whole new request. I can't believe you can't tell by all the duplicate submissions only thing that is different is the location address.
9 people found this review helpful
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October 5, 2022
The App is great for what it is. Slight glitch/bug when it comes to typing the address, it'll automatically switch to a different number or block all together. A little annoying when I'm putting in 20 submissions a day for the Tenderloin. Please update the app.
2 people found this review helpful
A Google user
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January 11, 2020
Way far and above the worst app I have ever tried to use. In the last few months I made 8 reports. 3 are still open, 1 for the last 7 days. Only 1 of the requests has a reply. There is no way to follow up on a request for status. There is no way to cancel or mark a request as closed. I am not sure if my requests are actually improving anything or if the closed requested are closed because already scheduled tasks by the city took care of it and would have happened without my doing anything.
15 people found this review helpful
We have recently updated our Terms of Service. The new TOS can be found here https://sf311.org/mobile-terms By using the SF311 app you agree to the Terms of Service.