Get It Done San Diego Official

261 reviews
Content rating
Everyone
50K+
Downloads
Content rating
Everyone
Users Interact
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About this app

Get It Done San Diego is the official app for reporting non-emergency problems to the City of San Diego. App users can report problems like potholes or graffiti and connect directly to the City’s work tracking system.


Walking down the street and see a problem? Take a photo and upload it from home or while still nearby. Get It Done will automatically update the problem report with information about where the photo was taken.


Please download the app and participate in making your San Diego neighborhood a better place!
Get It Done San Diego is the official app for reporting non-emergency problems.
Updated on
Oct 21, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Location, Personal info and 3 others
  • Data is encrypted in transit
  • Data can’t be deleted

Ratings and reviews

251 reviews
August AL
January 4, 2022
I downloaded the app I have written them told them about issues and problems they would write back and say it was already done and it Hasn't been done..... They need a team of people to get the application to work correctly and then they need to not get back to us with a lie... They don't follow through they will say something is done when it's not done..... I reported many potholes never have the potholes been fixed,..... It's been many years now still they have not been fixed.
10 people found this review helpful
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Francis Gaffney
June 8, 2021
Much better than it used to be. Response for some categories is good, but still non existent for others. They refer a lot of things and when they happens it usually means it won't be addressed. Often things get marked as closed even when the problem hasn't been corrected.
9 people found this review helpful
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Connected Bits LLC
June 11, 2021
Thanks for taking time to provide feedback. We appreciate it!
Tad Castellow
September 27, 2021
I've got homeless people living outside of my house on the sidewalk and broken down cars parked outside of my house. I can't park near my house. Submitted requests 2-3 months ago. Nothing has been done. Take a look at the map on the app. There are reports on there that have been open for YEARS! Pretty pointless app to use in my opinion. What a great copy and paste response from the app developer. Top notch job there guys!
10 people found this review helpful
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Connected Bits LLC
August 26, 2021
Hi Tad - thanks for your feedback. We've created an FAQ to help explain how long different problems take to be resolved. Depending on the problem type, wait times can vary: https://getitdone.force.com/ViewArticle?Id=ka0t0000000oN1lAAE Email us at GIDfeedback@sandiego.gov if you have specific examples you'd like us to look into further. Thanks!

What’s new

Performance improvements and bug fixes