
August AL
I downloaded the app I have written them told them about issues and problems they would write back and say it was already done and it Hasn't been done..... They need a team of people to get the application to work correctly and then they need to not get back to us with a lie... They don't follow through they will say something is done when it's not done..... I reported many potholes never have the potholes been fixed,..... It's been many years now still they have not been fixed.
10 people found this review helpful

Francis Gaffney
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Much better than it used to be. Response for some categories is good, but still non existent for others. They refer a lot of things and when they happens it usually means it won't be addressed. Often things get marked as closed even when the problem hasn't been corrected.
9 people found this review helpful
Connected Bits LLC
June 11, 2021
Thanks for taking time to provide feedback. We appreciate it!

Tad Castellow
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I've got homeless people living outside of my house on the sidewalk and broken down cars parked outside of my house. I can't park near my house. Submitted requests 2-3 months ago. Nothing has been done. Take a look at the map on the app. There are reports on there that have been open for YEARS! Pretty pointless app to use in my opinion. What a great copy and paste response from the app developer. Top notch job there guys!
10 people found this review helpful
Connected Bits LLC
August 26, 2021
Hi Tad - thanks for your feedback. We've created an FAQ to help explain how long different problems take to be resolved. Depending on the problem type, wait times can vary: https://getitdone.force.com/ViewArticle?Id=ka0t0000000oN1lAAE Email us at GIDfeedback@sandiego.gov if you have specific examples you'd like us to look into further. Thanks!