my MEO

MEO – Serviços de Comunicações e Multimédia, S.A.

About this app

My MEO app, the easiest way to manage your MEO services

Main Features:

1. Offers designed with you in mind
See, in our stories, all the offers we designed with you and your family in mind.

2. Elevate your MEO experience
Explore our products, apps and services, inside and outside the home, and have the best experience with MEO.

3. Manages services for the entire family
Check your services or those of your family members, change tariffs or manage Premium Channels, Netflix, Disney+ and much more.
If your internet ran out before the renewal date, no problem. Buy more net and always stay connected.

4. View and pay your invoice
Check your invoices and keep everything organized in one place. Activate direct debit or pay securely directly in the app.
If you have any doubts, our invoice comparator helps you find out what has changed compared to the previous month.

5. Control your consumption and expenses
At any time, you know what you have available, what you have already consumed and the renewal date for your net, SMS or minutes allowances. Define the limits for extra spending on your monthly fee and which services you want to have active

6. Use the Digital Assistant to save time
Use the Digital Assistant to clarify your doubts, quickly access the app's features or resolve faults automatically. And if you can't solve the problem, contact a human assistant.

7. View your contract information
Consult and update ownership, privacy and billing data. See your contract and loyalty period

8. Check your cell phones PIN and PUK
Check the PIN and PUK of your cell phones and activate 2nd copies of your card.

9. All support channels in one click
Go to your Profile and access all the support channels we have for you. If you need help on a more detailed topic, see the frequently asked questions, participate in our user community or find out where to find our stores and Support Lines.

10. Track the status of your orders
Create requests and check the status of support requests you have made in notifications in your customer area

With my MEO, managing your account and services is easy. Download it now and simplify your life with MEO.

Ratings and reviews

This app is a joke. You have to fill all your details whenever you want to add money to your number. What is the point of having an app that doesn't remember your data (phone number, nif...), what is the point of an account with phone number associated to it? Why the app can't use this data to be able to recharge in one tap?! So all you can do with all the effort of having an account and remember another password is just to see current balance...

All the information in the app is opening through a built-in browser. It even asks if you accept the cookies. It lags, and often, the UI wlements are not even scaled right for a phone user. Quite often, you'll see a screen saying "não disponível" when trying to open the app - it's just not working right now. Shameful

Can't register my client ID or account tells me to go to another site?? Everything in Portuguese even the review replies on here are in Portuguese which is fine if the reviews were in Portuguese but they are not. In the last 5 years no good support available, automated telephone system, they charge you to ring customer service but u can never get through to anyone. Sadly the only provider in Portugal so there is no alternative or competition 😕

What’s new

- 100% digital eSIM, faster and without waiting
- Optimised payments with Apple Pay & Google Pay
- Smarter roaming: choose your country and go
- More security when updating your account details
- Improved accessibility and navigation
- Bug fixes and performance improvements, based on your feedback