![](https://play-lh.googleusercontent.com/a-/ALV-UjVAOLcrmC1QwHTc9ktf-MCqwpwcb8ZNOtmIYl79eKswk8QDSmKS=s32)
Clash With Johnny
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most unreliable service and app there is. you can't find a ride in tukwila without having to book the ride ahead 30+ minutes, and even then that's being generous. if I can give this multiple 1 star reviews or even 0 stars, I'd do it in a heartbeat. you can't rely on this service for the daily commute because they won't even be able to pick you up on time more than half the time. metro flex needs to do better, I have no idea how they're still up and running because they shouldn't be at this point
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVzQPYp0NiMXYVBQpsht12u8KDzvttIj9OGehh9qYFv1hQdTle0xQ=s32)
Kaela Hayes
0 stars! The via app was better! This rarely gives the option for a ride, always suggests the bus, even called the number to book a ride, thinking dealing with their customer service would be easier... wrong! They couldn't even get me a ride to my home from the transit station which was never an issue before as im in their "permitted zone" the whole point of this app is to book a ride yet they suggest bus routes... i have other apps for that! This has become virtually useless!
17 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUeXLo2jmTgeYewX6OLmeoGD5ZW6Qw51hSI0Pyw9uYtRkO8Us6k=s32)
Mark Zarsadias
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...It's consistently 20 or more. And when you do get a ride, you're sent all around the city before they drop you off despite being the first picked up and the closest to drop off. EDIT: 1/9/24 Alongside that rides in my city still are 25+ minute waits all day, the app also consistently crashes, especially when you already have a car, making it impossible to see how far your 40 minute wait car actually is. So not just slow pickups, but don't even have the decency to not have a broken app.
18 people found this review helpful