SacRT SmaRT Ride

3.7
134 reviews
10K+
Downloads
Content rating
Everyone
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About this app

What is SacRT SmaRT Ride?
SmaRT Ride is similar to other ride-share services where customers can use a smartphone app to request a ride that will pick up and drop off passengers wherever they wish to travel within designated service boundaries.

How does SacRT SmaRT Ride work?
Once you have downloaded the app, schedule your pickup location, requested time frame and destination. A computer program matches you in real-time with a SmaRT Ride bus in your area that will pick you up.

The app will provide you with an estimated pick-up time and you will be able to track your bus in real-time, and be alerted when your ride is about to arrive.

Current service areas offer curb-to-curb service where passengers are picked up and dropped off at the address they indicated when scheduling. New service areas offer corner-to-corner service where passengers are picked up and dropped off at the nearest corner or ‘virtual bus stop,’ which is usually within a block or two of their pickup or drop-off location. In the Downtown zone only, stops are at designated SacRT bus stops.

SmaRT Ride customers can also request rides by calling 916-556-0100. Trip requests must be made on the same day. Wait times for service are subject to vehicle availability and demand.

How long will I wait?
The drop off window is an estimate based on your desired travel time. Because this is a ride-sharing service, actual drop-off time may vary due to demand. Please understand that while we make every effort to arrive at your desired travel time, you may have a slight wait for the SmaRT Ride bus arrival due to demand. If you must arrive at your destination at a specified time, we recommend planning your trip to include a time cushion.

You'll always get an accurate estimate of your pick-up time before booking. You can also track your bus in real time in the app.

What are the hours of SmaRT Ride?
SmaRT Ride is available Monday through Friday in all zones. SmaRT Ride operates from 7 a.m. to 7 p.m. with the exception of Downtown-Midtown-East Sacramento, which operates from 7 a.m. to 10 p.m. and Citrus Heights-Antelope-Orangevale, which operates from 6 a.m. to 9 p.m. Visit sacrt.com/smartride for details.

How many passengers will I share a bus with?
The number of passengers you will share a journey with varies based on capacity and your chosen destination. Our comfortable buses can easily accommodate up to 10 people.

How do I pay?
SmaRT Ride takes cash and all SacRT fare media including Connect Card, Zip Pass, RydeFreeRT and discount passes.

What else do I need to know about using the service?
If you require the use of a wheelchair space, you can mark yourself in the app under your rider profile.

Children under 13 are only allowed on the service with a registered adult.

Questions? Call 916-321-BUSS (2877)
Updated on
May 10, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted
3.7
134 reviews
A Google user
March 2, 2020
Terrible system. If you request a ride after someone that was picked up in your area it makes you wait until the ride is complete or another ride is headed in your direction to book a ride. There needs to be a better way of having multiple pickups within an area if they're headed in the same direction. On top of that the new drivers sometimes can't find the pickup address and will cancel your ride. I wouldn't rely on this service to get to appointments or work
25 people found this review helpful
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David Clark
August 6, 2020
This App is horrible and it's also good. When it works it's good when it doesn't it's horrible I'd say %70 of the time it works. Which isn't good enough when you rely on something to get to your destination at a certain time. I can understand if the issue was because of something legit but it's not. My main problem is when I try and request a ride it says "it's currently full". When it's not and I know it's not because I was literally standing outside the bus several times, it was empty.
17 people found this review helpful
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A Google user
January 14, 2020
Whenever I request a ride, it says the service is full. This never happened in the old app. Queue me! Just Queue me!!! I'm fine with waiting for a while if I have to, but theres a difference between waiting, and actively trying to simply get queued.
23 people found this review helpful
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What's new

Performance improvements and bug fixes