SimplyGo

SimplyGo Pte. Ltd.

About this app

The all-in-one SimplyGo app now has key features integrated from the EZ-Link app – convenient for your travel card-related and lifestyle needs. By adding your contactless bank card and/or travel cards to the SimplyGo app, you can now access a variety of services, including:
• View travel history and payment transactions on the go
• Apply and activate auto top-ups for EZ-Link and Concession cards
• Apply or replace Concession cards, or purchase Monthly Concession Pass for SimplyGo Concession cards
• Apply for the Motoring service for your ERP and carpark charges – no need for a card in the IU/On-Board Unit (OBU) anymore!
• Submit a travel claim and track its status
• Block lost EZ-Link cards anytime and recover the remaining value
• Use your Wallet to make purchases locally and overseas
Experience the full suite of services today by downloading the SimplyGo app – Make every trip a seamless journey!

Terms and conditions apply

Ratings and reviews

After the update, the new user interface is not customer friendly. Also unable to add new card information. Tried calling the hotline but was brushed off and told to keep uninstalling and reinstalling the app until it works. Staff refused to take down the error code and escalate the issue claiming that they could only do so if the error was replicated after the app was u installed and reinstalled after a few hours. Utterly shameful managment.

Unbelievably inefficient and incredibly backwards in terms of functionality and ease of use. The UI is non-intuitive, e.g. update, delete and adding credit cards. Cannot add new cards from the same bank. Cannot delete auto-top up unless presenting the actual physical card at the MRT station office (who carries physical cards anymore). Cannot change cards for auto-pay, same as above point. To reapply auto top up, need physical card to scan, eventhough card has previously been registered on app.

Can't even top up. Can't even add new credit card. Can't even see the latest remaining value, need to wait for few days to reflect. What's the point of forcing us to emigrate from Ezlink app to this especially when the useful feature of express top up is missing too. Top up app is supposed to save us the hassle of topping up at the machine. This app is causing headache instead.

What’s new

- General Enhancements