Cecilia Teo
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The app is lousy! Can't even scan the passport details probably. After scanning, you would see some details were wrongly. After I have edited the IC number and passport number and saved it, it would disappeared again. It happened a few times after I have edited and saved a few times. I gave up! Reply to the response: Then you should have a note there informing people about it. It was because after I have saved, I went to double check in case there is error in the info and we encounter problems
20 people found this review helpful
Immigration & Checkpoints Authority
March 20, 2024
Hi @Cecilia, we have intentionally removed the IC and passport number when you edit it, due to security concern. If you have edited the details, kindly confirm the details on the confirmation screen before saving it. You can also use the Singpass option to retrieve your personal data.
Jeremy Low
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You have to use this app to fill up a pre-arrival declaration. However, on the Declaration page, all radio buttons are missing, preventing you from proceeding. What a fantastic piece of software!
22 people found this review helpful
Immigration & Checkpoints Authority
March 19, 2024
Hi Jeremy, sorry to hear about this, can you try reinstall the App and let us know if you still encounter the issue?
Jon Peh
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Most excellent. Maybe add Paywave or Paynow payment modes at causeway customs now, so drivers don't have to fumble about with a cashcard? Or upgrade your systems so they won't hang as often? But I guess scholars aren't interested in fixing legacy issues.
7 people found this review helpful
Immigration & Checkpoints Authority
April 22, 2024
Hi Jon, thank you for the feedback and suggestion. If you have any issue with the App or feedback on the other system, you can email us at ICA_Feedback@ica.gov.sg with your contact details and screenshots of the issue.