
Aine McGirr
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Having changed a savings account name (which was a bigger hassle than needed to be), I can no longer see my other accounts! (eventually got them back up - in the wrong order). No matter how many times I press the X to close the "Check out the latest offers" thing that appears on the home page, it keeps reappearing pretty much immediately. It's very annoying. what's the point in the X if it doesn't work?
2 people found this review helpful
Santander UK plc
September 4, 2025
Hi there! We're sorry to hear this. We'll need to take a closer look into what is happening. Please give our digital banking team a call for assistance 03301230209 ^HS

Anne Eke
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The only reason I installed this app was to attempt to restore notifications to show that payments have gone in. I was disappointed when Santander ceased these notifications in May, but I wrongly thought that they could be reconfigured via the app - how wrong I was !!. Please restore those notifications ? Response - but they are not the messages I want. I am fed up with repeatedly accessing the app just to see when certain payments are in - it is important also for those who do NOT want an app.
7 people found this review helpful
Santander UK plc
July 16, 2025
Hi Anne, By using our app and online banking services which are available 24/7, we believe customers will have a more detailed view of their account activity this way. Customers will still continue to receive certain alerts. We're listening to all customer feedback and we're always keen to know how we can do better. Thanks for your feedback. ^ FD

Simon
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EDIT 100825 ~ Well, after (checks edit history) a YEAR and 4 months, the widget returns ('shortly' eh). Naturally it's ridiculously large, glowing white and the 'refresh' circular arrow works when it pleases, but yeah - we got there, eventually. As for the rest of the app: everything seems long winded, changing a payee reference process is just silly, and WHY are there accounts and their respective cards on the home screen?? Seriously, sub menus, Barclays and Nationwide can do it, why can't you?
26 people found this review helpful
Santander UK plc
May 13, 2025
Hi Simon, we are still working on bringing back the widget. Please keep an eye on this for future updates. ^TC