
Kyle Koppenheffer
Unable to make an account. The app would not save my flight information. I had to keep entering my flight number and last name to see info. For my outbound flight, I wasn't able to generate a boarding pass in app. Quite archaic in this day and age. On my return flight, I was able to generate one, except right when boarding came around, it would no longer let me access it. Really terrible user experience.
4 people found this review helpful

Peter Verrecchia
Useless for me. Even after logging in, I can't see my flights. Unable to "add flights" as directed with confirmation and ticket numbers. I've made two thirty five minute calls to obtain technical support and no one answers. I visited the website and experienced the same issue. It's very unnerving. Thank goodness I am not attempting to change a flight. I won't be flying ITA in the future.

Andrew Saladino
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If you want to view your flight information and boarding passes, the app will prompt you to enter the flight booking number and your last name. However, the app is then very slow to load the information. Once my info loaded, I could not find a way to view my boarding passes and had to check in "manually" at the desk at my gate. There is a tab on the app for boarding passes but clicking this will display text reading "no saved boarding passes". Very unintuitively designed app.
28 people found this review helpful