
Chad Horn
Put in a transfer to our bank from openbank for money we needed by the end of the year. Two days later they cancelled the transfer, didn't notify us, and locked our account. After an hour on the phone they said it was because it was suspicious, sorry about that, but my account was locked and it would be a few days wait to unlock it and then I can try the transfer again and then it might take a week to transfer, maybe. They give a good rate because you can't have that money back.
14 people found this review helpful
Santander Bank, NA
December 23, 2025
We appreciate you for taking the time to share your experience and understand your feelings on this, Chad. Please feel free to contact us at 833-833-8305 and a team member from the appropriate area will be happy to discuss any updates. Our Customer Service Center is available Monday-Saturday, 8:00 AM to 9:00 PM ET (5:00 AM to 6:00 PM PT).

Ilse van Ewijk
Tried applying twice using different ID documents and got denied twice. No reason given, no contact info. They just say to try applying again. It's infuriating. The application asks for a ton of documentation, but does not even ask how many funds you'd be putting in. I have never been denied by any financial institution, have an 800+ credit score and wanted to put more than 100k in. But I guess I'm not good enough for them...
2 people found this review helpful
Santander Bank, NA
January 5, 2026
Hi Ilse, we understand your feelings regarding having an application declined. We will pass this along internally to our Digital Products team as Feedback. You may reach our tech support at 833-833-8305 and a rep will be happy to discuss further. Our Customer Service Center is available Monday-Saturday, 8:00 AM to 9:00 PM ET (5:00 AM to 6:00 PM PT)

Bear
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App crashes on open. Cache and storage cleared and reinstalled. Completely unable to access the account. App needs to be rock solid as it is the only way to control the account. Account has been locked, unable to reset password. Funds completely inaccessible. Needing to call support for any account action for an online bank. What a joke.
27 people found this review helpful
Santander Bank, NA
October 30, 2025
We're sorry to hear you are having issues with the app crashing after Login. For assistance, please contact our tech support at 833-833-8305 and a rep will be happy to look into this with you. Our Customer Service Center is available Monday-Saturday, 8:00 AM to 9:00 PM ET (5:00 AM to 6:00 PM PT).