Personal Banking

- August 25, 2016

Everyone

Finance

( 3,014)

Description

Bank securely from anywhere at anytime with Santander Bank.®
This App is available to U.S. customers enrolled in Santander Online Banking and is offered in English.

Account Management
• View balance with one touch before logging in with Quick Balance. Access images of cleared and deposited checks.
• View transactions and transaction history.

Help Stay Secure
• Change your Passcode on your mobile device.

Deposit Checks
• Just frame the check and the App does the snap.
• Mobile deposits are subject to limits and other restrictions. Please see the Online Banking Agreement for details.

Pay Bills
• Schedule payments.
• Pay eBills.
• Pay your credit card bill.

Transfer Funds
• Between your Santander accounts.
• To other Santander customers.
• To accounts at other banks in the U.S.
• Restrictions apply. Please see the Online Banking Agreement for details.

Find a Branch or ATM
• Find the nearest Santander ATM.
• Get directions to the nearest Santander branch.

To use the Santander Mobile Banking App, you must first enroll and log in to Online Banking and accept the Online Banking Agreement. Message and data rates may apply.

Santander Bank N.A., Member FDIC

Reviews

3.6

3,014 total

5 1,362

4 483

3 320

2 278

1 571

Jessie Blaylock

Was fine until update I can no longer log in. Whenever I put my password in it gives me an error with no explanation. Just says to contact support. I've been trying to login all day since Friday is pay day. The security picture and word also don't show up.

Mon Vaz

Good App I have it for 2 yrs, no problems. Until now. I dislike alot the new update. Why is my total balance of all my accounts are showing on large fonts? ?? Where isy privacy? ? Why you don't let me adjust what I want or need on the main screen. Is the person who designed this update has Santander account? I don't think he/she doesn't otherwise they would not have done it as they did. I prefer the old app, I may considered delete the app if this doesn't get correct it. I want my privacy back.

Jenna Poynton

Alot of problems I'm editing my orginal review after getting this update. First of all its hard to see the breakdown of charges. It's very confusing. Also, with the old version I never had trouble depositing checks. But the new version won't give my phone a chance to focus before it snaps a picture so every time is blurry.

Unable to login Happy to see the app get a modern look, but when I go to type in my security question answer it isn't accecpting spaces as characters, which has locked me out of my account. The app is no good if it makes logging in an impossible experience for users. Anyone else experiencing this?

Ben Moncada

Not sure why you updated I suppose the layout is nicer on the eyes however functionally its far worse. Lots of loading between screens. Your opening page looks good but then once you sign in looks same as before with a different layout. Would rather it work better than look better

Francis Kaminski

Please fix Too much wasted screen space. Feel like it's made for a toddler. Can only see two transactions at a time in the accts view. Bill pay hides all of the entry fields on the bottom half of the screen under the keyboard. Similarly, the bill pay no longer starts with the default acct; therefore it's too easy to make payment from the wrong account. Please revise or bring back the previous version. of course other banks apps are more customer friendly.

User reviews

Jessie Blaylock September 17, 2016

Mon Vaz September 12, 2016

Jenna Poynton August 27, 2016

August 26, 2016

Ben Moncada September 2, 2016

Francis Kaminski September 15, 2016

Donald Balonis August 25, 2016

Great job at isolating a class of users!!! I can "SEE" why many may like the new look and feel. However, for me as a low-vision person the landscape view with split screen can be confusing requires excessive left/right scanning not that unlike to a tennis match. Nice work thinning out the vision impaired.

nancy wilkinson September 18, 2016

Mobile app Loved this app until updated. Now I can't log in. It always has wrong secret question so impossible to even change my password. Support just tells me to uninstall, then re install. Not working

Roberta Farewell August 31, 2016

Couldnt log in while i hear this new update is great for i phone users for android users its a total bust. I trouble shooted did everything I was told and still no good ..I was always told if it isnt broken dont fix it totally disappointed .While Iphone users lives are easiers everyone else what?? Come on Santander you can much better than this and its been 2 wks

Del Wells September 28, 2016

Can't give zero stars This app is useless. Almost all reviews since the update say the same thing. Maybe I'll go to Wells Fargo. I know at least one account will work and I might even find out the account number one day.

Darin Pinette September 21, 2016

Mr Can no longer login. Customer service is anything but service. Rude and arrogant get a different answer each time I call for assistance. First it was a known issue and they are working on it 4 Weeks Later they have no issues. Time to look for a new bank

Jessica Catchpole September 25, 2016

Can't log in Says there is a problem and if it persists to call. You people should know if your app is down. I even updated to see if that would fix it and it doesn't. Please fix.

Lauren Rosenberg September 25, 2016

COMPLETE GARBAGE UPDATE Cannot log on to use it.. if problem persists contact customer support. Might as well say if problem persists you are screwed

August 31, 2016

I love the look but... It's not letting me log on, after I enter my password it loads to a new screen and gives me an error : MRSBAN_AccOverview_LA_00001-Excepcion General. It then sends me back to the home screen.

fernando ale September 3, 2016

I hate the new update!! This is the reason why I never update apps ffs😒😒 The new UI looks amazing and modern but the stupid app is now broken and doesn't let me log in and I had to call to get a temporary password because I thought I had wrong password but it's the app thats broken...just look for an older working version on the internet and download the apk😩

Melissa Frie September 26, 2016

Update ruined it Had this for years and loved it. This update is horrible. I don't like the totalling of all accounts and now it's really hard to figure out what is pending and what is posted.

Valerie Kruljac September 29, 2016

Old app was better! The new app is very difficult to use. The layout doesn't work for Android phone and it isn't user friendly at all!

Mike Miller September 26, 2016

sucks big time this app sucks cant sign in things my last time with this bank this bank can go to hell I sick of them

August 25, 2016

Update After the update I finally feel like I'm banking in the 21rst century. The old UI was terrible, thank you so much for putting in the effort to show your customers you actually care about our experience.

Eric Belshaw September 4, 2016

What a waste Still usless!!!!!!!! It never reads the amount for check deposits. Always saying they don't match. Worked great in the past now useless. Depositing check was the only reason I got this app.

Scott Hurley September 15, 2016

Just upgraded and cannot even sign in??? Called support, joke. Not happy about it at all. Back to the browser

Deanna P August 25, 2016

Error It was working fine a couple hours ago but now it won't even let me log in. I keep getting an error message when I try to log in. The inconsistencies in this app is super frustrating especially when it involves something as important as my bank account.

Russell Laverty September 2, 2016

New update sucks! Now I can't see CC purchases before last week and no pending transactions. Thinking of getting a new bank. Even the location finder sucks. Keeps crashing as well. Lame, lame, lame.

Thom Nichols September 20, 2016

Finally passable Well, it's finally not horrible like the old version. Would be nice if I could see my investment balances that I can see on the web. Also please please please support fingerprint unlock.

Brian Zimmerman September 2, 2016

Not as intuitive as the old version. I don't care for this new look or how the app works. Also, why can't the hipster developers use a black font on a white background? Always the real thing Gray font.

yeng xiong September 25, 2016

....unhappy It works when it wants and easy to use but I'm having issue logging in to the app. Unable to complete request. This issue needs to be fix

Carolyn Blackstone August 26, 2016

Sucks! This new version sucks. The transactions are all jumbled. You can't easily identify pending transactions. And it's ugly. A waste of an update.

Alexis Mayer September 28, 2016

Love the new version Previous version was pretty good. Did everything I needed it to but the newest version is great. App is easier to navigate and I love the quick balance option. Very convenient to get a quick glimpse of your balances ( on 3 accounts of your choice) without having to sign in. It's optional so you don't have to set this part up but I love it.

Ashley Lawton September 1, 2016

I can't log on! Everytime I try to log on since updating the app it gives me an error message! I still can't get in. This is super inconvenient and time consuming. Very unhappy!

Elizabeth Hickey August 28, 2016

Can't log in Keeps saying my password is wrong and whenever I try to change my password it only lets me select from about 6 months of dates.

shakti prasad patro August 25, 2016

Nice improvement over the old app The new update really is a gamer changer. The app went from being boring old struggling to new and exciting look and feel. Love this. Keep it up guys.

Joseph Grudzinski September 1, 2016

Can't log in I haven't been able to log into the app since the latest update and it's pissing me off because I'm enrolled in online bill pay and if I can't log on I can't pay my bills #santandertwatwaffle

Brittany Reed September 5, 2016

New Setup I absolutely HATE the new setup/style it's horrible. I also HATE the fact that it now combines my checking and savings amount, it's confusing. This is why you shouldn't fix something that isn't broke, it takes way longer to load and access now.

AShAnKaPoToMaS September 16, 2016

Some things done right, but many more done wrong The good: Can now have a quick glance at balances without logging in and the app looks more modern overall. The bad: App is virtually useless. As an Android user, this app provides almost no advantage over logging in on a phone browser. It is slow and only works when it wants to. Perhaps the best example of how lazy the developers are (besides the app being poorly optimized) is that with this past update they included the ability for ONLY iOS users to login in with a fingerprint scan. Really? Pure laziness

Sonya Ross September 1, 2016

Update is missing pending transactions The app looks great with the new update but pending transactions seem to be missing, the old app was broken out into pending and posted you also can no longer set up bill pay for future dates I have always been able to set up and schedule bills to be paid ahead of time, please fix these two things!

ronald babineau September 1, 2016

Sucks The new Update Dosn't allow you too see Your pending anymore whick really sucks wish You just left the app the way it was.

Andrew S September 11, 2016

Can't log in Used to work great but for some reason it says my username and password are no correct. Yet these same UN and PW work on the website. Please fix this app

Martin Gugliotti September 19, 2016

Nice designed app, but bill pay terrible Why did you do away with nicknames on bills. Bill pay lost some functionality with last update

Paul Sturtevant September 8, 2016

Latest update is really bad & now cannot log in. I used the android version all the time for years. This update in August 2016 is bad. I didn't like everything about the previous version but it was functional and easy to use once you learned it. Now just scanning through payees is cumbersome. I hate it. Update 9-2016: I can no longer log in. Uninstalling.

Franchesca Dominique September 2, 2016

Issues issues issues Unable to login keeps getting an error message. Inconvenience for those on the go, now have to call in to get automated info!!!!#