Santander Bank US

Santander Bank, NA

About this app

Manage Your Account

• Enroll in Mobile and Online Banking through your app.
• Manage cards: activate debit and credit cards, create or change your card PIN, report lost or stolen cards, and order replacements.
• View balances with one touch before logging in with Quick Balance.
• View deposit, credit card, lending statements and loan/line of credit and investment* account balances.
• Manage, select, and customize your alerts; pick alert settings and choose how to receive them (text, email, or push messages).
• Set up, change, or cancel Autopay credit card payments.
• Manage your contact details: edit, add, or delete contact information.


Stay Secure

• Put your misplaced debit or credit card on hold with Santander® Instant Card Hold. (Santander® Instant Card Hold will block most types of transactions, including purchases made with your card. Please note that some types of transactions will continue to process, including recurring debit/credit transactions presented to us by certain merchants for monthly membership or subscription fees.)
• Retrieve your User ID and change or reset your Password securely from your mobile device using password reset.
• Verify your identity on certain transactions using One-Time Passcode (OTP) security.
• Log in using your fingerprint. (If you share your device with other individuals, please note any fingerprints stored on your device may be used to log in to the Santander Mobile Banking App and access your account.)


Navigate with Ease

• Tutorials and tips guide you through updates and improved Mobile Banking features when you first log in to your Mobile Banking App.


Deposit Checks

• Skip the ATM and deposit checks from your app.


Pay Bills

• Add and select Bill Pay recipients to make payments.
• Schedule payments for future dates.
• Review your Bill Pay activity and pay your unpaid e-Bills.


Transfer Funds

• Make one-time and recurring transfers between your Santander accounts.
• Transfer money to other Santander customers.
• Make transfers to accounts at other banks within the U.S.
(Restrictions apply. Please refer to the Digital Banking Agreement for details).


Contact Us Anytime for Assistance

• Use One-touch calling to Santander Customer Service.
• Schedule a Meeting to meet with a banker.
• Find directions to the nearest Santander branch or ATM.


Get Started Today. It's Easy!
If you have a personal account with Santander Bank, download the Mobile Banking App today and bank when you want to!
*Securities and advisory services are offered through Santander Investment Services, a division of Santander Securities LLC. Santander Securities LLC is a registered broker-dealer, Member FINRA(finra.org) and SIPC(sipc.org) and a Registered Investment Adviser. Insurance is offered through Santander Securities LLC or its affiliates. Santander Investment Services is affiliated with Santander Bank N.A
INVESTMENT AND INSURANCE PRODUCTS ARE:
• NOT FDIC INSURED
• NOT BANK GUARANTEED
• MAY LOSE VALUE
• NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY
• NOT A BANK DEPOSIT
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Santander Bank N.A., Equal Housing Lender - Member FDIC
©2022 Santander Bank, N.A. All rights reserved.

Ratings and reviews

This app just doesn't function. I have tried to reinstall several times. The bio recognition never works. And it won't recognize my PIN. I revised my rating from 2 to 5 because Santander fixed the bugs. The biometric log in now works well and the application is stable. I haven't had any lock ups or crashes. Functionality is very good. It is easy to find what you need and execute your task.

It seems easier, but I am not a fan of cell phones so I might not be the best judge. That's why I only gave the app a "4". This app does seem to be really logical, for a change. Even I could understand most of it except for the reference to the "Main Menu". Nowhere in the instructions that were printed, nor on the site, does it say what symbol got you to the main menu. A little thing but when you are hopelessly bad at navigating cell phones a short explanation helps. Luckily I guessed correctly.

I gave this app a great review in 2020. Unfortunately, after a recent update to the App, I can no longer deposit checks. As soon as I take a picture of the check on the app, it reverts back to the check deposit page or account overview. I get a message that there is a "bug" in the app. I have tried Uninstall and reinstall with no improvement. Settings indicate my phone is compatible. I see in reviews that other users have the same issue, yet the bug has not been fixed.

What's new

We’ve made improvements based on your feedback.

This version includes:

• Minor Zelle enhancements.
• Resolved Mobile Check Deposit issue impacting Google Pixel and some devices with Android 12.
• Bug fixes and general improvements.

We want to continually improve your Mobile Banking experience. If you have suggestions, please use the feedback option within the main menu in our Mobile Banking App.