
Allen Faulhaber
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Crashed halfway through my first order ever giving me a login error that can't be cleared (I'd already created an account and was logged in for a while). I Uninstalled and reinstalled the app and got the same error. Utter trash. Update. A year later and still utter trash. Slow, unresponsive and locks you out of coupons if you back up to try and figure out why they didn't work in the first place. How can a major chain's app be this bad?
21 people found this review helpful
White Castle Management Co.
March 28, 2024
We'll look into this issue for you. Please send us a note at techsupportonline@whitecastle.com so that we can follow up.

intotheblack
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I want to give 5 but it is not accurate on time. I started an order and it said store was closed, then I'm driving home and the line is full of cars...COMPLETELY OPEN! Needs to be up-to-date on that! Sometimes when I try PAY NOW it does not allow, what do you want to do, pay cash?! NO! Overall, good app, could spruce up the graphics a little, aesthetically it is not appealing, however, it is efficient!
30 people found this review helpful
White Castle Management Co.
July 21, 2025
We'll look into these issues for you. Please send us a note at techsupportonline@whitecastle.com so that we can follow up.

Ron Boone
ONE OF THE WORST APPS EVER!!! Consistently crashes – and due to the crashing, I lose rewards and discounts! Went into a Crave Case to order something, and options are missing. Go to White Castle and sometimes they don't even see my order – THEN I NEED TO SHOW THEM THE ORDER ON MY PHONE AND WAIT THERE UNTIL IT'S MADE! Whoever the developers are, need to check and double check their work... then check it again after that. I lost so many discounts and rewards because this app works 50% of the time.
157 people found this review helpful
White Castle Management Co.
October 7, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at techsupportonline@whitecastle.com. Thank you.