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1. Foundations of Hospitality Technology. 1
1. Information and Communication Technology Infrastructure: 4
2. Management Information Systems (MIS): 8
3. Database Management: 11
4. Database Management Systems (DBMS): 15
5. Multidimensional Databases. 18
2. System Selection & Data Security Maintenance. 28
1. Information Needs: 28
2. Sales Literature: 31
3. System Requirements: 34
4. Request for Proposal (RFP): 36
5. Contract Negotiations: 38
6. Factors Affecting System Installation and Deployment: 40
7. System Security and Data Privacy: 42
8. Operational Precautions: 43
9. Risk and Disaster Management: 45
10. Manual Operations Plans: 47
3. Property Management System.. 56
1. PMS Interfaces Issues. 56
2. Call Accounting Systems. 60
3. Categories of Locking Systems. 63
4. Energy Management Systems and Climate Control 66
5. Auxiliary Guest Services. 71
6. Guest-Operated Devices. 74
7. Fire Alarm and Security Systems. 78
8. Reservation SystemsElectronic Distribution Channels. 82
9. Intersell Agencies. 86
10. Central Reservation Systems. 90
11. Property-Level Reservation. 94
12. Distribution of Revenues. 98
13. Rooms Management Module. 102
14. Guest Accounting Module. 106
4. Restaurant Management System.. 115
1. Point-of-Sale (POS) Technology. 115
2. Food and Beverage Management Applications. 118
3. Sales and Catering Applications. 122
4. The Growth of e-Commerce. 125
5. Internet Marketing. 132
6. Social Media and Social Networking. 136
7. Role of e-Governance. 140
8. e-Payment Systems. 144
5. Emerging Trends in Hospitality Technology. 153
1. Introduction. 153
2. Long Tail Strategies in Hospitality Technology. 156
3. Mobile Commerce (M-commerce) in Hospitality Technology. 158
4. SoLoMo Insights in Hospitality Technology. 161
5. Data Mining Applications in Hospitality Technology. 163
6. Cloud Computing Frontiers in Hospitality Technology. 166
7. Strategies for Compliance and Security. 168
8. Evolving Payment Systems. 172
9. Strategic Integration. 175
10. Technological Insights. 177
Key Term Related to ICT in Hospitality. 188
Powerpoint Presentation of ICT in Hospitality 197
Acerca del autor
Dr. Sunil Kumar, currently serving as an Assistant Professor at Mizoram University, brings a wealth of experience and expertise to the realm of hospitality management. His academic journey includes significant stints at prestigious institutions such as the Institute of Hotel Management, Raipur, and the Indian Culinary Institute, NOIDA. Dr. Kumar is an alumnus of IHM Gwalior.
With a teaching career spanning 12 years, Dr. Kumar has contributed his insights to renowned institutes like IHM Raipur, ICI Noida, IHM Rohtak, DAV Girls College Yamuna Nagar, IHTM MDU Rohtak, IHM Gwalior, and IHM Bathinda. His commitment to education is reflected in his membership on various Boards of Studies across different universities. Dr. Kumar's scholarly achievements extend to the publication of 09 research papers in peer-reviewed journals. Moreover, he has presented a notable 19 research papers in both national and international seminars and conferences. Dr. Sunil Kumar holds three patents, within the hospitality management domain. more information visit
chefsunilkumar.com
