PetSmart

3.5
24.9K reviews
10L+
Downloads
Content rating
Everyone
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About this app

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.
• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.
• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking
• Check Doggie Day Camp availability
• Make & manage PetsHotel reservations
• Tailor the app experience to your entire pet family with personalized offers & content
With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
Updated on
11 Jul 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.5
24.8K reviews
J Mlitchell
6 June 2024
I'm having similar issues as others. Clicking on an item to order I consistently get "Oops something went wrong. Try again later". Or if I click on a category, I get a blank page. This is a good way to turn off customers and force them to a competitor's site. Update 5/25/24 - app is still unusable! Will not pull up searched items, still getting "oops" message, and even if you pick a category, you get a blank screen. Please FIX the app!!!! Just updated the app; still not working.
75 people found this review helpful
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Jaclyn Tate
3 May 2024
The second the app opens, every single time, I get the "sorry, we couldn't find what you were looking for. Please try again later" message. I can occasionally click to a new screen, but the pop-up just continues to appear, making the entire app completely useless & I only downloaded the app because the PetSmart website was doing almost the exact same thing.
26 people found this review helpful
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Kim Albrecht
19 May 2024
I have had nothing but issues. The app is convenient for me because I work a lot and can usually just stop quickly and pick up my order or have someone else get it for me. I haven't been able to shop for a week this time. It says all my cards are an error. Will not let me add a pick-up person. So I have missed out on sales and coupons. Before this it decided for me which card would be accepted. I'm quite disappointed. Before all of this, I loved the app. Please fix these issues.
11 people found this review helpful
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