
Heather M
App is buggy and inconsistent. Have to log in every time I open it and it doesn't save the info. When scrolling through search results, it will jump and rearrange everything while auto-scrolling further. Pages often do not load. Applying a higher value coupon than one that is already applied does not lower the discounted price. Have to navigate through the checkout process multiple times to ensure the discounted price carries through. Search is a joke and doesn't prioritize specific criteria.
Bed Bath & Beyond, Inc
April 6, 2026
Thank you for sharing your feedback with us. We are sorry to hear you experienced these issues. Our team would like to help resolve this for you. Please contact our Customer Support team directly at social@help.bedbathandbeyond.com with your Order # or email address so we can review your concern and assist you as quickly as possible.

Kimberly Ward
I'm trying to delete my account, and the app doesn't have a clear way of doing it. The settings options hide each option of changing password, email, address, etc, so it's confusing to sort things out. The customer service is all AI and not well at solving issues. Also, the annual fee to get free shipping is difficult to stop, so you have to either remember to not renew the service in a year or let them take $20 out of your account.
42 people found this review helpful

Kellie Weber
If you're looking for something specific, it is incredibly hard to navigate. The results sometimes just keep repeating as you scroll until you refresh. Also, if you're on the web page, it'll force you into the app without prompting. Finally, the checkout page has this super spammy addition asking you to complete your purchase by adding an additional item, but this is for every single item. Dismissing the section does nothing, it'll just come back regardless.
41 people found this review helpful